COVID-19 UPDATE: As of Saturday, April 4th our services are ✓ fully operational. We remain committed to providing reliable service to our customers. For a detailed summary of the additional safety measures we have in place, read more.

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COVID-19 UPDATE: Additional safety measures in place

The global outbreak of COVID-19 has created unique and unprecedented operational circumstances for organizations across the world. As of Saturday, April 4th, our services are ✓ fully operational. Our team is currently fully ready and capable of fulfilling orders and otherwise carrying out regular operations.

We remain committed to providing reliable service to our customers while doing everything we can to ensure the safety of our customers, partners, and associates. In accordance with recommendations from the World Health Organization (WHO) and the United States Centers for Disease Control (CDC), we have introduced the following special operational procedures to better ensure the health and safety of our customers, partners, and associates:

  • staff are working remotely, where possible;
  • surfaces throughout our facilities are thoroughly cleaned and sanitized frequently;
  • products are thoroughly cleaned before packaging; and
  • staff working in the office are frequently washing their hands and using sanitizing equipment readily available across our facilities.

We understand that the availability of our products is critical to many organizations and services. As we supply equipment for critical infrastructure services, we do not anticipate a situation where we are unable to continue our regular operation. We will be closely monitoring the situation and keeping our operational status up-to-date here, on our website.

Frequently Asked Questions

Send us your questions at [email protected]
Or Call us 1-800-730-0292
Do you offer rush repair services?
Yes, we offer rush repairs and can often repair your product within 1-3 days.
Do you offer exchange credit for my defective unit?
Yes we do offer exchange credit for most defective units. We generally issue a credit after we receive the defective unit or can refund the credit card used for the purchase.
How long do your repairs take?
Most of our repair lead times are 2-4 weeks, but we can often get them done much faster. And our standard repair lead time on Panelviews and HMIs is only 3-5 days!
Does DO Supply carry obsolete Allen Bradley parts?
Yes, we specialize in selling and repairing obsolete Allen Bradley and Eaton Cutler Hammer Products. Some of the main obsolete product lines we sell are PLC 5, SLC 500, Panelview 1000, and 1394 Servo Drives. But we also sell many more!
Does DO Supply accept returns?
We generally do not accept returns on items ordered by mistake. You can view our full return policy Here.
Do you buy old automation parts?
Yes we buy surplus parts, both Used and New Surplus. If you have a list of parts you would like to sell please submit them Here.
Do you have a privacy policy?
Yes, it can be viewed Here
How can I request a formal quote?
You can request a formal quote Here.
What shipping methods do you offer?
We can ship via UPS, Fedex or DHL. We can also ship on your account. And we can also give you contact information for courier services in our area if you need it faster.
Which payment methods do you accept?
We accept all major Credit Cards, Paypal, Wire Transfers, ACH payments, checks, and offer Net 30 terms after approval.