The following is a list of questions commonly asked by our customers. Please contact us if you have a question about our process that is not answered below.
We offer an extensive range of automation equipment, including hard-to-find and obsolete items that are often unavailable elsewhere. Our pricing is competitive, supported by industry-leading customer service, and each product is backed by a comprehensive 2-year DO Supply Warranty.
Yes. Most of our products are eligible for same-day shipping, with options for UPS Next Day Air or FedEx Priority Overnight. Contact sales@dosupply.com to ask about additional rush options.
Yes, we can work with you to arrange a courier service. Please contact sales@dosupply.com for more information.
DO Supply accepts various payment methods, including Credit Card, PayPal, and ACH/Wire Transfer. We even offer NET Terms upon approval.
DO Supply offers a comprehensive range of products from renowned brands like Allen-Bradley, GE Fanuc Emerson, Eaton Cutler-Hammer, Omron, Mitsubishi, Panasonic, Johnson Controls, Beijer, and Lenze.
DO Supply carries a broad selection of obsolete parts from various manufacturers, including obsolete HMIs, PLCs, Drives, Motors, and more.
Please see our Returns Policy for information on our return policy.
We provide a 2-year DO Supply Warranty on all products we sell and repair. We also offer extended warranties for customers who need further coverage. Please note that as we are not an authorized distributor, the original manufacturer's warranty does not apply. Please see our Warranty Policy for more information.
We can repair most obsolete and in-production parts, including HMIs, PLCs, Drives, Motors, and more. Our repairs come with flat-rate pricing and are completed within the quoted lead times to guarantee transparency and timely service. Please see our repairs page for more information.
DO Supply operates from 8:00 AM to 5:00 PM ET, Monday through Friday.
At DO Supply, we offer many shipping options including UPS, FedEx, DHL, courier, and LTL Freight. Please see our Shipping Policy for more information.
All quotes from DO Supply are valid for 7 days. Please contact sales@dosupply.com for a new quote if your quote has expired.
The quickest way to request a quote is by submitting a request on our Request a Quote form or by calling us directly at +1 (919) 205-4392. Our sales representatives are ready to assist you.
Millions of parts will ship the same day, however, shipping times may vary depending on availability. Request a Quote or refer to the lead time on your quote for an exact lead time. If you need faster shipping, please contact sales@dosupply.com for assistance on rush services.
You should receive a quote within 15 minutes of your request during business hours. After receiving your quote, you can place an order by:
With over 45 years of experience in the industrial automation industry, DO Supply has the expertise to repair parts from various manufacturers like Allen Bradley, Eaton Cutler-Hammer, and more. All repairs are conducted by qualified technicians and are backed by our 2-year DO Supply warranty.
We offer repair services for thousands of additional parts that aren't listed on the website. Please reach out to sales@dosupply.com for a fast quote on your repair.
Yes, we offer rush repairs and can often complete repairs within 1-3 days. Please reach out to sales@dosupply.com for assistance with rush service.
Most repair lead times range from 1-2 weeks, though we often complete them faster. Standard repair lead time for HMIs is only 3-5 days.
Yes, we offer exchange credit for most defective units. We typically issue credit upon receiving the defective unit or can refund the credit card used for the purchase. Please refer to our Exchange Policy Page.
Yes, we buy both new and used automation equipment from Allen Bradley, GE Emerson, Mitsubishi, Omron, Eaton Cutler Hammer, Johnson Controls, Beijer, Panasonic, and Lenze. Please refer to our Sell Your Surplus Page for more information.
We buy PLCs, drives, motors, HMIs, and more from storerooms, canceled projects, decommissioned systems, upgraded systems, and excess inventory. If you have surplus equipment, please let us know. Please refer to our Sell Your Surplus Page for more information.
Simply submit a list of products you'd like to sell, and we'll contact you with an offer. Please refer to our Sell Your Surplus Page for more information.
Yes, often we can offer exchange credit for your defective or non-working automation equipment. Our exchange credit is normally between 5-15% of the refurbished price. A purchase is required in order to receive a core exchange credit. Please refer to our Exchange Policy Page for more information.