Returns and Exchanges
Our return and exchange policies are designed to ensure customer satisfaction and clarity. For any questions,
please contact us at sales@dosupply.com.
Returns
- Defective Items (Within 30 Days) ‐ A full refund will be issued if the item is found to be
defective within 30 days of the invoice date.
- Defective Items (After 30 Days) – Refer to our Warranty Policy. DO Supply reserves the right to
decide between refund, repair, or replacement with an identical product.
- Misordered Items ‐ Can be returned within 30 days if in the same condition as ordered. 25%
restocking fee applies.
Core Exchanges
- Credit – We offer an exchange credit for most non-working units, applied as a dollar amount
off a current order.
- Process – The credit takes effect after the defective items are sent in and results in a discount
from the original sale price of the item to be purchased.
- International Buyers – DO Supply reserves the right to not offer an exchange for international
buyers due to shipping and customs costs.
Order Cancellation
- Orders under $5,000 – Can be canceled prior to shipment with no restocking fee.
- Orders over or equal to $5,000 – Can be canceled prior to shipment with a 25% restocking fee.