COVID-19 UPDATE: As of Saturday, April 4th our services are ✓ fully operational. We remain committed to providing reliable service to our customers. For a detailed summary of the additional safety measures we have in place, read more.

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COVID-19 UPDATE: Additional safety measures in place

The global outbreak of COVID-19 has created unique and unprecedented operational circumstances for organizations across the world. As of Saturday, April 4th, our services are ✓ fully operational. Our team is currently fully ready and capable of fulfilling orders and otherwise carrying out regular operations.

We remain committed to providing reliable service to our customers while doing everything we can to ensure the safety of our customers, partners, and associates. In accordance with recommendations from the World Health Organization (WHO) and the United States Centers for Disease Control (CDC), we have introduced the following special operational procedures to better ensure the health and safety of our customers, partners, and associates:

  • staff are working remotely, where possible;
  • surfaces throughout our facilities are thoroughly cleaned and sanitized frequently;
  • products are thoroughly cleaned before packaging; and
  • staff working in the office are frequently washing their hands and using sanitizing equipment readily available across our facilities.

We understand that the availability of our products is critical to many organizations and services. As we supply equipment for critical infrastructure services, we do not anticipate a situation where we are unable to continue our regular operation. We will be closely monitoring the situation and keeping our operational status up-to-date here, on our website.

Panelview Plus 7

Series overview
More information
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Troubleshooting
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'Fast RepairsFast repairs at low costs
The Allen Bradley Panelview Plus 7 is an Operator Interface Terminal which has a display size ranging from 4 inches to 10 inches. They use WIndows CE 6.0 and can be programmed with Factory Talk View Machine Edition. These terminals are capable of monitoring an application remotely using a VNC connection. This module includes 512 MB of Ram and uses an SD card to copy and restore the operator interface.

Allen-Bradley PanelView Plus 7

Technical Specifications

  • Standard Terminals
    • Ethernet: one RJ45 10/100 MB Auto-MDI/MDI-X with IEEE 1588 port or two 10/100Base-T, Auto MDI/MDI-X Ethernet ports supporting linear, star or DLR network topology 
    • 512MB storage and RAM with 80MB nonvolatile storage for apps
    • Input voltage range18-30V DC non-isolated 
    • Display sizes range from 4-15 inches 
  • Performance Terminals
    • 512MB storage and RAM with 80MB nonvolatile storage for apps
    • Star, linear and DLR topologies supported through Ethernet ports 
    • Input voltage range 18-30V DC
    • Display sizes range from 7-19 inches

Allen-Bradley PanelView Plus 7

Technical Specifications

  • Standard Terminals
    • Ethernet: one RJ45 10/100 MB Auto-MDI/MDI-X with IEEE 1588 port or two 10/100Base-T, Auto MDI/MDI-X Ethernet ports supporting linear, star or DLR network topology 
    • 512MB storage and RAM with 80MB nonvolatile storage for apps
    • Input voltage range18-30V DC non-isolated 
    • Display sizes range from 4-15 inches 
  • Performance Terminals
    • 512MB storage and RAM with 80MB nonvolatile storage for apps
    • Star, linear and DLR topologies supported through Ethernet ports 
    • Input voltage range 18-30V DC
    • Display sizes range from 7-19 inches

Troubleshooting Your PanelView Plus 7

PanelView Plus 7 Status Indicators

Two status indicators are located on the back of your PanelView Plus 7 terminal. The STS indicator is green and communicates that the terminal is powered on and operating. The ERR indicator is red and communicates hardware and or firmware faults. Upon starting your terminal, both indicators will initially flash, and the STS indicator will continue to flash as startup progresses. If the indicators do not turn on, always check the power cable. Once the startup has completed successfully, the STS indicator remains on. See the table below if the terminal stops during the startup process:

Startup Issues - Indicator Status
ERR Indicator (Red) STS Indicator (Green) Meaning/Action
Possibly Recoverable Error
Blinking Off Firmware error. Redownload firmware.
Failed configuration. Restore factory default image. 
Fatal Error
On Blinking Display hardware error. Replace the terminal.
On Hardware error. Replace the terminal.

 

PanelView Plus 7 Startup Errors

Startup Failed

If your PanelView Plus 7 terminal fails to startup, always check for adequate power first. Verify the terminal's DC power requirements are being met. Startup failures can also be caused by incorrect wiring. Review the wire specifications for your terminal and verify that the DC power wiring is correct. Check the status indicators. See the table above. Ensure noting is touching the display during startup, as this may cause startup errors. Finally, ensure the progress indicator has not stalled. If it has stalled, reload the firmware or restore the terminal to factory default settings. 

Intermittent Terminal Restarts

If your PanelView Plus 7 terminal is restarting for seemingly no reason, first check for incorrect wiring. Review the wire specifications for your terminal and verify the DC power wiring is correct. Intermittent terminal restarts can also be caused by the processor overheating. Check the processor temperature, the operating temperature, and review the System Event log for over-temperature conditions. Also, verify that there is adequate clearance around the terminal. 

 

PanelView Plus 7 Terminal Component Anomalies 

Display Issues
Issue Action
Temperatures Beyond Operating Range Check the Monitors tab to review temperatures. Normal operation will not resume until the system has cooled to a normal operating temperature.
Low Display Brightness

Adjust the Brightness Setting - 

Select Terminal Settings> Display> Display Intensity

Use the arrows to change the intensity and press Enter to save
Low Screen Saver Brightness

Adjust the Screen Saver Setting - 

Select Terminal Settings> Display> Screen Saver

Use the arrows to adjust the intensity and press Enter to save

 

Touchscreen Issues
Issue Action
Touchscreen Nonfunctional Verify the touchscreen is not damaged. If it is, the terminal must be replaced
Incorrect Calibration Recalibrate the touchscreen
Touching Multiple Input Points The touchscreen does not support multiple operations simultaneously. Ensure you do not touch multiple input elements at once and that you do not rest your hand on the display. 

 

Ethernet Issues
Issue Action
Cable Connections are Poor Verify network connections and check the status indicators. The green indicator will turn on when a link has been established and the yellow indicator will blink when activity is detected.
Invalid Ethernet Connection Ensure there is a good connection to the hub and uplink ports. Poor cable quality and crimping can inhibit the ethernet connection. 

Invalid IP Address

 Check the DHCP. If this is enabled the device will attempt to connect to a valid IP address within seconds of startup. If it fails to acquire and IP address, the TCP/IP protocol will assign 169.254.xxx.xxx.
Conflicting IP Addresses Check the DHCP. If the DHCP is not enabled, verify the IP address specified does not conflict with another device on the network. 

 

Repair Your PanelView Plus 7

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView Plus 7. Click here for more information or to request a quote

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