PanelView Plus 1000 Incorrect Start-Up

If the PanelView Plus 1000 terminal is not starting up correctly always check for adequate power first. Inadequate power can cause a variety of unpredictable behavior. Simply verify the terminal's power requirement in the specifications table. It is also good practice to determine whether there have been any changes since the last startup. Determine what these are to see if they can be reversed.

Battery voltage, as well as the display temperature, are indicative of other potential issues as well. Check the battery voltage and display temperature from the PanelView Plus 1000 terminal desktop or from the FactoyTalk View ME station configuration mode. If the voltage is below 2.75 volts DC, consider replacing the battery. Obstructed airflow in the chassis can cause the CPU and/or display to overheat. If the CPU temperature is above 95 degrees Celsius or the display temperature is above 55 degrees Celsius, try to moderate the ambient temperatures.

If you continue have start-up issues, observe the splash screen for state messages and for the status or error codes.

Start-Up Messages
Message	No.	Meaning
RAM Test	1	Tests RAM memory
Image Search	2	Checks for new operating system firmware upgrade on external CompactFlash card and serial port
Registry Search	2.5	Locates and loads most recent registry while maintaining multiple copies of the registry
Internal CF	23	Programs recently downloaded operating system firmware into internal flash memory
CRC Check	24	Checks operating system firmware integrity
Starting System	28	Launches the operating system
System Check ###	29	Checks internal file system integrity
System Check	29.1	Contact tech support. The internal file system integrity check has been disabled
Watchdog Test	30	Verifies system integrity by testing watchdog circuitry
Stuck Key	31	Checks integrity of the function key hardware
Stuck Touch	31.5	Checks integrity of touch screen hardware
Battery Test	32	Checks integrity of battery hardware
Video Initialized	37	Initializes and configures graphic video system
External CF	50	Transfers new operating system firmware upgrade to the terminal from an external CompactFlash card

Start-Up Error Messages
Message	Error No.	Meaning	Action
RAM Test	1	Failed RAM Test	Reset the terminal. If the error continues, reset SO-DIMM RAM module. If this does not fix the issue, replace the logic module
Internal CF	23	Error programming the new OS firmware to internal CompactFlash.	Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the logic module
CRC Check	24	Checksum of the OS firmware failed.	Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the logic module
Watchdog Test	30	Watchdog test failure	Reload firmware. If this does not fix the issue, replace the logic module
Stuck Key	31	Function key failure	Verify nothing is pressing any keys. Reset the terminal (do not use key presses). If this does not fix the issue, replace the display module
Stuck Touch	31.5	Touchscreen failure	Verify nothing is pressing the touch screen. Reset the terminal (do not use the touch screen). If this does not fix the issue, replace the display module
Battery Test	32	Failed battery	Replace the battery. If this does not resolve the issue, replace the logic module
NVRAM Access	33.5	Nonvolatile memory failure	Upgrade the system firmware
EXE Check	40	System OS firmware is missing or corrupt.	Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the logic module
External CF	50	Error loading the OS firmware from the external CompactFlash card.	Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the logic module

PanelView Plus 1000 Status Indicators

Status indicators are located on the back of your PanelView 1000 terminal. The COMM indicator is green and reflects communication. The FAULT indicator is red and reflects hardware faults. Upon startup, the fault indicator should be off and the comm indicator on. If the fault indicator flashes a few times at startup, this is not a concern. However, if both indicators are off you should check the power cable. See the table below to interpret the terminal's indicator status:

Startup Issues - Indicator Status
Fault Indicator (RED)	Comm Indicator (GREEN)	Meaning and Action
Possibly Recoverable Error
Blinking	On	Windows CE Operating System failed or missing. Reload firmware.
	Off	Most recent firmware download failure. Reload firmware.
	Blinking	EBC boot loader firmware missing/failed. Reload firmware.
Fatal Error
On	Blinking	Fatal display hardware error. Replace display module.
On	Off	Fatal hardware error. Replace logic module.

PanelView Plus 1000 Terminal Component Anomalies

Display Issue
Issue	Action
Dim or Unreadable Display	Check display settings - When in configuration mode, select Terminal Setting>Display>Display Intensity
Backlight Unexpectedly Turning Off or Dimming	Check screen saver settings - When in configuration mode, select Terminal Settings>Display>Screen Saver

Touch Screen Issues
Issue	Action
Touch Screen Operating Incorrectly/Inaccurate Input and Dragging	Calibrate Your Touch Screen - When in configuration mode, select Terminal Settings> Touch Screen>Calibration
Screen Cursor Not Visible	Verify the Cursor is Enabled - When in configuration mode, select Terminal Settings> Input Devices> Touch Screen > Cursor
Touch Screen Not Accepting Touch Input	Attach USB Mouse: Mouse works but touch screen does not: Touch driver or screen is nonfunctional Neither mouse nor touch screen working: Application issue

If the PanelView Plus 1000 display lacks a touch screen, you may not have a touch screen display. Check the label on the terminal and the part number of the unit to verify.

Please Note: When calibrating your touch screen, the process requires four (4) screen touches. If the touches are not satisfactory, more will be requested until calibration is successful. If the touch screen does not calibrate or continues to malfunction replace the PanelView Plus 1000 display module.

Mouse Issues
Issue	Action
Mouse Operating Incorrectly	Reattach USB mouse, restart terminal
Cursor Not Visible/Mouse Settings Require Adjustment	Verify the Cursor is Enabled - When in configuration mode, select Terminal Settings>Display>Cursor Check Mouse Settings - When in configuration mode, select Terminal Settings>Input Devices>Mouse
Mouse is Composite Device (Keyboard and Mouse)	Replace with standalone mouse
USB Mouse Non-Operational	Replace the USB mouse. Current mouse may be noncompliant

Keyboard Issues
Issue	Action
Keyboard Operating Incorrectly	Reattach the USB keyboard, restart the terminal
Keyboard Rejecting Key Input	Check Keypad Input - If keypad works either the keyboard driver or keyboard stopped working. If neither the keypad nor the keyboard work, an application failure is likely
Keyboard is USB Composite Keyboard and Mouse	Simply use a standalone USB keyboard
USB Keyboard is Non-Operational	Replace the USB keyboard. Current keyboard may be noncompliant
Keyboard Not Enabled	Check Alt-Ctrl Keys When in configuration mode, select Terminal Settings>Input Devices>Keyboard

Keypad Issues
Issue	Action
Keypad Not Accepting Input	Check Keyboard Input- If the keyboard works either the keypad driver or keypad stopped working. If neither the keypad nor the keyboard work, an application failure is likely
Hold-Off Delay too Long/Multiple Key Presses Inhibited by Multi-Key Lockout	Check Keypad Settings- When in configuration mode, select Terminal Settings>Input Devices>Keypad Note: Home, End, Up and Down keys do not work when single or multi-key lockout is enabled.

Isolating PanelView Plus 1000 Ethernet Issues

Indicator Status and Cable Connection/ Quality

Examine the status indicators at the Ethernet connector. If the indicator is green, a communication link is on. If the indicator is an amber color and flashing, this indicates data activity. You should always ensure there is a good connection to the hub and uplink ports. Poor cable quality and crimping can inhibit the ethernet connection.

Ethernet Controller IP Address/ Conflicting IP Address

When in configuration mode select Terminal Settings> Networks and Communications > Network Connections > Network Adaptors. Check the DHCP. If this is enabled the device will attempt to connect to a valid IP address within seconds of startup. If it fails to acquire and IP address, the TCP/IP protocol will assign 169.254.xxx.xxx. If the DHCP is not enabled, verify the IP address specified does not conflict with another device on the network.

Verify Device Name

Other devices must not share the same hostname if they are on the same network. When in configuration mode, select Terminal Settings> Communications and Networks> Network Connections> Device Name.

Peer or Server Settings

The Ethernet issue may be caused by the other side of the connection.

Repair Your PanelView Plus 1000

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView Plus 1000. Please select the Repairs tab for more information or to request a quote.

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