COVID-19 UPDATE: As of Saturday, April 4th our services are ✓ fully operational. We remain committed to providing reliable service to our customers. For a detailed summary of the additional safety measures we have in place, read more.

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COVID-19 UPDATE: Additional safety measures in place

The global outbreak of COVID-19 has created unique and unprecedented operational circumstances for organizations across the world. As of Saturday, April 4th, our services are ✓ fully operational. Our team is currently fully ready and capable of fulfilling orders and otherwise carrying out regular operations.

We remain committed to providing reliable service to our customers while doing everything we can to ensure the safety of our customers, partners, and associates. In accordance with recommendations from the World Health Organization (WHO) and the United States Centers for Disease Control (CDC), we have introduced the following special operational procedures to better ensure the health and safety of our customers, partners, and associates:

  • staff are working remotely, where possible;
  • surfaces throughout our facilities are thoroughly cleaned and sanitized frequently;
  • products are thoroughly cleaned before packaging; and
  • staff working in the office are frequently washing their hands and using sanitizing equipment readily available across our facilities.

We understand that the availability of our products is critical to many organizations and services. As we supply equipment for critical infrastructure services, we do not anticipate a situation where we are unable to continue our regular operation. We will be closely monitoring the situation and keeping our operational status up-to-date here, on our website.

Panelview Plus 400

Series overview
More information
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Troubleshooting
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The Panelview Plus offers the functionality of an open-platform operating system and the compatability of FactoryTalk Software, while allowing users to manage, monitor, and display application status information. The PanelView Plus 400 Graphic Terminal has a 3.8 in. grayscale or 3.5 in. flat-panel color or grayscale display with 320 x 240 resolution. The Modular design includes logic, display, and communication modules. This terminal supports operator input via keypad (8 function keys) or via keypad and touch screen.

Allen-Bradley PV Plus 400

Technical Specifications

  • PV Plus 400 communication import supports RS-232
  • Power input range 18-30V DC or 85-264V AC
  • Supports Type 1 CompactFlash cards
  • Attachable communication module to expand communication to:
    • DH+
    • DH-485
    • Control Net
    • Isolated RS-232

Allen-Bradley PV Plus 400

Technical Specifications

  • PV Plus 400 communication import supports RS-232
  • Power input range 18-30V DC or 85-264V AC
  • Supports Type 1 CompactFlash cards
  • Attachable communication module to expand communication to:
    • DH+
    • DH-485
    • Control Net
    • Isolated RS-232

Troubleshooting Your PanelView Plus 400

PanelView Plus 400 Incorrect Start-Up

If the PanelView Plus 400 terminal is not starting up correctly always check for adequate power first. Inadequate power can cause a variety of unpredictable behavior. Simply verify the terminal's power requirement in the specifications table. It is also good practice to determine whether there have been any changes since the last startup. Determine what these are to see if they can be reversed.

Battery voltage, as well as the display temperature, are indicative of other potential issues as well. Check the battery voltage and display temperature from the PanelView Plus 400 terminal desktop or from the FactoyTalk View ME station configuration mode. If the voltage is below 2.75 volts DC, consider replacing the battery. Obstructed airflow in the chassis can cause the CPU and/or display to overheat. If the CPU temperature is above 95 degrees Celsius or the display temperature is above 55 degrees Celsius, try to moderate the ambient temperatures.

If you continue have start-up issues, observe the splash screen for state messages and for the status or error codes. 

 

Start-Up Messages
Message No. Meaning
RAM Test 1 Tests RAM memory
Image Search 2 Checks for new operating system firmware upgrade on external CompactFlash card and serial port
Downloading Image 11 Downloads new operating system firmware upgrade to internal RAM
Transfer Image 20 Programs the operating system firmware recently downloaded into RAM
CRC Check 24 Checks operating system firmware integrity
Decompress System 27 Decompresses the operating system firmware into RAM
Starting System 28 Launches the operating system
System Check ### 29 Checks internal file system integrity
Watchdog Test 30 Verifies system integrity by testing watchdog circuitry

 

Start-Up Error Messages
Message Error No. Meaning  Action
RAM Test 1 Failed RAM Test Reset the terminal. If the error continues, reset SO-DIMM RAM module. If this does not fix the issue, replace the terminal
Stuck Touch 3a Failed Touchscreen Ensure nothing is pressing against the screen. Reset the terminal without using the touchscreen. If the error continues, replace the terminal. 
RAM Header Check 14 Downloading Operating System Firmware Incompatible with Hardware Check which firmware upgrade is compatible with the terminal. Reset the terminal then upgrade using the correct firmware. 
Transfer Image 20 Failure Programming Downloaded Operating System Firmware into Flash Reset the terminal. Upgrade the firmware again. If the issue continues, the terminal must be replaced.
Download Task 23 Operating System Firmware Downloading is too Large Verify the firmware is the correct version and type. Reset the terminal, the upgrade using the correct firmware.
CRC Check 24 Checksum of the OS firmware failed. Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the terminal
Invalid Prod Family 25 Operating System Firmware Downloading is Incompatible with Terminal Verify the firmware is the correct version and type. Reset the terminal, the upgrade using the correct firmware.
Decompress System 27 Problem Decompressing Operating System Firmware from Flash to RAM Reload the correct firmware. If the issue continues, replace the terminal
Watchdog Test 30 Watchdog test failure Reload firmware. If this does not fix the issue, replace the terminal
Stuck Key 31 Function key failure Verify nothing is pressing any keys. Reset the terminal (do not use key presses). If this does not fix the issue, terminal
EXE Check 40 System OS firmware is missing or corrupt. Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the terminal

 

PanelView Plus 400 Status Indicators

Status indicators are located on the back of your PanelView 400 terminal. The COMM indicator is green and reflects communication. The FAULT indicator is red and reflects hardware faults. Upon startup, the fault indicator should be off and the comm indicator on. If the fault indicator flashes a few times at startup, this is not a concern. However, if both indicators are off you should check the power cable. See the table below to interpret the terminal's indicator status:

Startup Issues - Indicator Status
Fault Indicator (RED) Comm Indicator (GREEN) Meaning and Action
Possibly Recoverable Error 
Blinking  On Windows CE Operating System failed or missing. Reload firmware.
Off Most recent firmware download failure. Reload firmware.
Blinking  EBC boot loader firmware missing/failed. Reload firmware.
Fatal Error
On Blinking Fatal display hardware error. Replace terminal.
Off Fatal hardware error. Replace terminal.

PanelView Plus 400 Terminal Component Anomalies

Display Issue
Issue Action
Dim or Unreadable Display

Check contrast settings - 

When in configuration mode, select Terminal Setting>Display>Display Contrast
Backlight Unexpectedly Turning Off or Dimming

Check screen saver settings - 

When in configuration mode, select Terminal Settings>Display>Screen Saver

 

Touch Screen Issues
Issue Action
Touch Screen Operating Incorrectly/Inaccurate Input and Dragging

Calibrate Your Touch Screen - 

When in configuration mode, select Terminal Settings> Touch Screen>Calibration
Screen Cursor Not Visible

Verify the Cursor is Enabled - 

When in configuration mode, select Terminal Settings> Input Devices> Touch Screen > Cursor
Touch Screen Not Accepting Touch Input

Attach USB Mouse:

Mouse works but touch screen does not: Touch driver or screen is nonfunctional

Neither mouse nor touch screen working: Application issue

 

If the PanelView Plus 400 display lacks a touch screen, you may not have a touch screen display. Check the label on the terminal and the part number of the unit to verify. 

Please Note: When calibrating your touch screen, the process requires four (4) screen touches. If the touches are not satisfactory, more will be requested until calibration is successful. If the touch screen does not calibrate or continues to malfunction replace the PanelView Plus 400 terminal.

 

Mouse Issues
Issue Action
Mouse Operating Incorrectly Reattach USB mouse, restart terminal
Cursor Not Visible/Mouse Settings Require Adjustment

Verify the Cursor is Enabled -

When in configuration mode, select Terminal Settings>Display>Cursor

Check Mouse Settings - 

When in configuration mode, select Terminal Settings>Input Devices>Mouse
Mouse is Composite Device (Keyboard and Mouse) Replace with standalone mouse
USB Mouse Non-Operational Replace the USB mouse. Current mouse may be noncompliant

 

Keyboard Issues
Issue Action
Keyboard Operating Incorrectly Reattach the USB keyboard, restart the terminal
Keyboard Rejecting Key Input

Check Keypad Input -

If keypad works either the keyboard driver or keyboard stopped working. If neither the keypad nor the keyboard work, an application failure is likely
Keyboard is USB Composite Keyboard and Mouse  Simply use a standalone USB keyboard
USB Keyboard is Non-Operational Replace the USB keyboard. Current keyboard may be noncompliant
Keyboard Not Enabled

Check Alt-Ctrl Keys

When in configuration mode, select Terminal Settings>Input Devices>Keyboard

 

Keypad Issues
Issue Action
Keypad Not Accepting Input

Check Keyboard Input-

If the keyboard works either the keypad driver or keypad stopped working. If neither the keypad nor the keyboard work, an application failure is likely
Hold-Off Delay too Long/Multiple Key Presses Inhibited by Multi-Key Lockout

Check Keypad Settings-

When in configuration mode, select Terminal Settings>Input Devices>Keypad

Note: Home, End, Up and Down keys do not work when single or multi-key lockout is enabled. 

Isolating PanelView Plus 400 Ethernet Issues

Indicator Status and Cable Connection/ Quality

Examine the status indicators at the Ethernet connector. If the indicator is green, a communication link is on. If the indicator is an amber color and flashing, this indicates data activity. You should always ensure there is a good connection to the hub and uplink ports. Poor cable quality and crimping can inhibit the ethernet connection. 

Ethernet Controller IP Address/ Conflicting IP Address

When in configuration mode select Terminal Settings> Networks and Communications > Network Connections > Network Adaptors. Check the DHCP. If this is enabled the device will attempt to connect to a valid IP address within seconds of startup. If it fails to acquire and IP address, the TCP/IP protocol will assign 169.254.xxx.xxx. If the DHCP is not enabled, verify the IP address specified does not conflict with another device on the network. 

Verify Device Name

Other devices must not share the same hostname if they are on the same network. When in configuration mode, select Terminal Settings> Communications and Networks> Network Connections> Device Name. 

Peer or Server Settings

The Ethernet issue may be caused by the other side of the connection. 

 

Repair Your PanelView Plus 400

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView Plus 400. Click here for more information or to request a quote. 

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