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COVID-19 UPDATE: Additional safety measures in place

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Panelview Plus 6 Compact

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Allen-Bradley PanelView Plus 6 Compact

Technical Specifications

  • Ethernet port and RS-232 serial port communication
  • Input voltage range from 18-30V DC
  • 256MB RAM with 512MB nonvolatile memory 

Allen-Bradley PanelView Plus 6 Compact

Technical Specifications

  • Ethernet port and RS-232 serial port communication
  • Input voltage range from 18-30V DC
  • 256MB RAM with 512MB nonvolatile memory 

Troubleshooting Your PanelView Plus 6 Compact Terminal 

PanelView Plus 6 Compact Incorrect Startup

If the PanelView Plus 6 Compact terminal is not starting up correctly always check for adequate power first. Inadequate power can cause a variety of unpredictable behavior. Simply verify the terminal's power requirement in the specifications table.

Battery voltage, as well as the display temperature, are indicative of other potential issues as well. Check the battery voltage and display temperature from the PanelView Plus 6 Compact terminal desktop or from the FactoyTalk View ME station configuration mode. If the voltage is below 2.75 volts DC, consider replacing the battery. Obstructed airflow in the chassis can cause the logic board and/or display to overheat. If the logic board temperature is above 95 degrees Celsius or the display temperature is above 55 degrees Celsius, try to moderate the ambient temperatures.

Be sure to check the system event log for unexpected behaviors or errors. You can check this from the FactoryTalk View ME Station Configuration mode. Select Terminal Settings> System Event Log. You can also check the system event log from the control panel by selecting the System Event Log tab on the Hardware Monitor. 

If you continue have start-up issues, observe the splash screen for state messages and for the status or error codes. 

Startup Messages
Message Code Meaning
AutoTest FF Boot-loader is jumping to operating system
AutoTest E6 Boot-loader loads firmware image into RAM
AutoTest 0A Boot-loader attempting PC connection through the USB device
Init ME Machine Edition load and execute
Init K1-MA Machine Edition registration and initialization 
Init H1-JA Operating system registration and initialization 
Boot G0 Operating system startup

 

Failed Power On Self-Test
Message Code Meaning 
Fatal 03 Failed RAM. Replace the logic module for the 1000 model or the terminal for models 400 and 600.
Fatal 3A Stuck touch. Replace display module.
Fatal 31 Stuck key. Replace display module. 
Fatal 3B Failed backlight. Replace display module.

 

Firmware Loading/Installation
Message Code Meaning
Loading/Installation Messages
Restore A5 Write factory-default firmware image to store
Restore DC Restore factory default configuration
Restore E6 Load factory-default firmware image into RAM
Update A5 Write firmware image to storage
Update 1E Load firmware image into RAM
Fatal Error - Possibly Recoverable
Fatal A5 Failed firmware write to storage
Fatal D2 Failed firmware stored image verification
Fatal FF Invalid/missing operating system firmware image
Fatal  0F Failed firmware update
Fatal 1E Failed firmware validation (CRC/format)
Fatal 1F Firmware failed to validate compatibility index of a firmware region

 

Attempt to recover from a fatal error during firmware loading/installation by resetting the terminal, restoring the terminal to factory default or reinstalling the firmware. 

Failed Restore Operations
Message Code Meaning
Fatal R0 Restore operation initialization failure. Reset the terminal.
Fatal R1 Restore failed due to invalid header in .pvb file. Reset the terminal.
Fatal R2 Restore failed due to invalid header. Reset the terminal.
Fatal R3 Restore failed due to inability to write intermediate files to terminal. Reset the terminal. 
Fatal R4 Restore failed due to corrupt .pvb file. Reset the terminal. 

 

An additional message and code that may appear on your splash screen: Fatal 02. This is a watch dog reset, which is a brief loss of control because of a software failure. If this error continues, take remedial action. Please note for 400 and 600 model terminals, the status indicators are located under the battery cover 

PanelView Plus 6 Compact Status Indicators

Two status indicators are located on the back of your PanelView Plus 6 Compact terminal. The green COMM indicator reflects communication status and the red FAULT indicator reflects firmware and hardware faults. The table below helps identify potential problems by translating the status indicators:

Status Indicators - Fault Startup
FAULT Indicator (Red) COMM Indicator (Green) Meaning
Possibly Recoverable Error
Flashing Off Most recent firmware download failure. Reload firmware.
Non-Recoverable  Error
On Blinking

Display module hardware fault.

400 and 600 models - replace terminal. 1000 model terminals - replace display module.
Off

Logic module hardware fault.

400 and 600 models - replace the terminal. 1000 model terminals - replace the logic module.

 

PanelView Plus 6 Compact Terminal Component Anomalies

Display Issues
Issue Action
Backlight Unexpectedly Dimming/Shutting Off

Look at Screensaver Settings:

When in FactoryTalk View ME Station Configuration mode select Terminal Settings> Display> Screen Saver

When on the control panel on the terminal desktop, select Display> Backlight tab
Dim/Unreadable Display

Look at Brightness Settings:

When in FactoryTalk View ME Station Configuration mode select Terminal Settings> Display> Display Intensity

When on the control panel on the terminal desktop, select Display> Screen Saver tab

 

 

Touch Screen Issues
Issue Action

Touch Screen Operating Incorrectly / Input is Dragging / Inaccurate

Calibrate the touch screen:

When in FactoryTalk View ME Station Configuration mode, select Terminal Settings> Input Devices> Touch Screen> Calibration

When on the control panel on the terminal desktop, open the Touch dialog box and select the Calibration tab
Touch Screen Not Accepting Input

Attach USB mouse:

If the mouse works, the touch driver/touch screen is non-functional

If neither the mouse nor the touch input work, there is an application issue
No Touch Screen Verify you have a touch screen display by crosschecking the unit's catalog number and the label on the terminal

 

Mouse Issues
Issue Action
USB Mouse Non-Operational Replace the USB mouse. Current mouse may be noncompliant
Mouse is Composite Device (Keyboard and Mouse) Replace with standalone mouse
Cursor Not Visible/Mouse Settings Require Adjustment

Verify the Cursor is Enabled -

When in configuration mode, select Terminal Settings>Display>Cursor

Check Mouse Settings - 

When in configuration mode, select Terminal Settings>Input Devices>Mouse
Mouse Operating Incorrectly Reattach USB mouse, restart terminal

 

Keyboard Issues
Issue Action
Keyboard Operating Incorrectly Reattach the USB keyboard, restart the terminal
Keyboard Not Enabled

Check Alt-Ctrl Keys

When in configuration mode, select Terminal Settings>Input Devices>Keyboard
Keyboard is USB Composite Keyboard and Mouse  Simply use a standalone USB keyboard
USB Keyboard is Non-Operational Replace the USB keyboard. Current keyboard may be noncompliant

 

Isolating PanelView Plus 6 Compact Ethernet Issues

Indicator Status and Cable Connection/ Quality

Examine the status indicators at the Ethernet connector. If the indicator is green, a communication link is on. If the indicator is an amber color and flashing, this indicates data activity. You should always ensure there is a good connection to the hub and uplink ports. Poor cable quality and crimping can inhibit the ethernet connection. 

Ethernet Controller IP Address/ Conflicting IP Address

When in configuration mode select Terminal Settings> Networks and Communications > Network Connections > Network Adaptors. Check the DHCP. If this is enabled the device will attempt to connect to a valid IP address within seconds of startup. If it fails to acquire and IP address, the TCP/IP protocol will assign 169.254.xxx.xxx. If the DHCP is not enabled, verify the IP address specified does not conflict with another device on the network. 

Verify Device Name

Other devices must not share the same hostname if they are on the same network. When in configuration mode, select Terminal Settings> Communications and Networks> Network Connections> Device Name. 

Peer or Server Settings

The Ethernet issue may be caused by the other side of the connection. 

Network Requirements

Ensure all network requirements are being met. 

 

PanelView Plus 6 Compact Maintenance Operations and Factory Settings Reload

Maintenance Operations 

PanelView Plus 6 Compact terminal maintenance operations allow you to diagnose and repair issues. The maintenance operation diagnostic steps are listed below:

  1. Enter Safe Mode: Safe Mode reduces functionality and stops applications from automatically starting.
  2. Reset Terminal: Resetting the terminal removes all user installation and changes (except for firmware upgrades). All settings return to default. 
  3. Reset to Factory Defaults: See Factory Settings Reload below.

How to Access Maintenance Operations at Startup

Note: When navigating maintenance mode, a USB keyboard is required

  1. Press the Default switch on the back of the logic module. Note: The Default switch is a small hole that will require you to use a non-conductive probe. 
  2. Using the keypad or attached keyboard, use the up and down arrows to review the list of maintenance options.
  3. Use the right and left arrows on the keypad to review the operations/settings available. 
  4. When done making selections, select "Continue booting with selected options" and press Enter. 

Factory Settings Reload Steps

  1. Enter the Maintenance Menu (see Step 1 of How to Access Maintenance Operations above).
  2. Use the down arrow on the keypad or attached keyboard to select "Special BOOT Action - None"
  3. Use the right arrow on the keypad or attached keyboard to select "Special BOOT Action - Restore Factory Defaults" 
  4. Use the up arrow on the keypad or attached keyboard to select "Reboot with selected option"
  5. Press Enter. This will begin the restore process. 

Repair Your PanelView Plus 6 Compact Terminal

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView Plus 6 Compact terminal. Please click here for more information or to request a quote. 

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