DO Supply is NOT an authorized distributor for this manufacturer and therefore the manufacturer’s warranty does not apply. Product comes with DO Supply's 1-year warranty.
If the PanelView Plus 6 Compact terminal is not starting up correctly always check for adequate power first. Inadequate power can cause a variety of unpredictable behavior. Simply verify the terminal's power requirement in the specifications table.
Battery voltage, as well as the display temperature, are indicative of other potential issues as well. Check the battery voltage and display temperature from the PanelView Plus 6 Compact terminal desktop or from the FactoyTalk View ME station configuration mode. If the voltage is below 2.75 volts DC, consider replacing the battery. Obstructed airflow in the chassis can cause the logic board and/or display to overheat. If the logic board temperature is above 95 degrees Celsius or the display temperature is above 55 degrees Celsius, try to moderate the ambient temperatures.
Be sure to check the system event log for unexpected behaviors or errors. You can check this from the FactoryTalk View ME Station Configuration mode. Select Terminal Settings> System Event Log. You can also check the system event log from the control panel by selecting the System Event Log tab on the Hardware Monitor.
If you continue have start-up issues, observe the splash screen for state messages and for the status or error codes.
|AutoTest||FF||Boot-loader is jumping to operating system|
|AutoTest||E6||Boot-loader loads firmware image into RAM|
|AutoTest||0A||Boot-loader attempting PC connection through the USB device|
|Init||ME||Machine Edition load and execute|
|Init||K1-MA||Machine Edition registration and initialization|
|Init||H1-JA||Operating system registration and initialization|
|Boot||G0||Operating system startup|
|Fatal||03||Failed RAM. Replace the logic module for the 1000 model or the terminal for models 400 and 600.|
|Fatal||3A||Stuck touch. Replace display module.|
|Fatal||31||Stuck key. Replace display module.|
|Fatal||3B||Failed backlight. Replace display module.|
|Restore||A5||Write factory-default firmware image to store|
|Restore||DC||Restore factory default configuration|
|Restore||E6||Load factory-default firmware image into RAM|
|Update||A5||Write firmware image to storage|
|Update||1E||Load firmware image into RAM|
|Fatal Error - Possibly Recoverable|
|Fatal||A5||Failed firmware write to storage|
|Fatal||D2||Failed firmware stored image verification|
|Fatal||FF||Invalid/missing operating system firmware image|
|Fatal||0F||Failed firmware update|
|Fatal||1E||Failed firmware validation (CRC/format)|
|Fatal||1F||Firmware failed to validate compatibility index of a firmware region|
Attempt to recover from a fatal error during firmware loading/installation by resetting the terminal, restoring the terminal to factory default or reinstalling the firmware.
|Fatal||R0||Restore operation initialization failure. Reset the terminal.|
|Fatal||R1||Restore failed due to invalid header in .pvb file. Reset the terminal.|
|Fatal||R2||Restore failed due to invalid header. Reset the terminal.|
|Fatal||R3||Restore failed due to inability to write intermediate files to terminal. Reset the terminal.|
|Fatal||R4||Restore failed due to corrupt .pvb file. Reset the terminal.|
An additional message and code that may appear on your splash screen: Fatal 02. This is a watch dog reset, which is a brief loss of control because of a software failure. If this error continues, take remedial action. Please note for 400 and 600 model terminals, the status indicators are located under the battery cover
Two status indicators are located on the back of your PanelView Plus 6 Compact terminal. The green COMM indicator reflects communication status and the red FAULT indicator reflects firmware and hardware faults. The table below helps identify potential problems by translating the status indicators:
|FAULT Indicator (Red)||COMM Indicator (Green)||Meaning|
|Possibly Recoverable Error|
|Flashing||Off||Most recent firmware download failure. Reload firmware.|
Display module hardware fault.
400 and 600 models - replace terminal. 1000 model terminals - replace display module.
Logic module hardware fault.
400 and 600 models - replace the terminal. 1000 model terminals - replace the logic module.
|Backlight Unexpectedly Dimming/Shutting Off||
Look at Screensaver Settings:
When in FactoryTalk View ME Station Configuration mode select Terminal Settings> Display> Screen Saver
When on the control panel on the terminal desktop, select Display> Backlight tab
Look at Brightness Settings:
When in FactoryTalk View ME Station Configuration mode select Terminal Settings> Display> Display Intensity
When on the control panel on the terminal desktop, select Display> Screen Saver tab
Touch Screen Operating Incorrectly / Input is Dragging / Inaccurate
Calibrate the touch screen:
When in FactoryTalk View ME Station Configuration mode, select Terminal Settings> Input Devices> Touch Screen> Calibration
When on the control panel on the terminal desktop, open the Touch dialog box and select the Calibration tab
|Touch Screen Not Accepting Input||
Attach USB mouse:
If the mouse works, the touch driver/touch screen is non-functional
If neither the mouse nor the touch input work, there is an application issue
|No Touch Screen||Verify you have a touch screen display by crosschecking the unit's catalog number and the label on the terminal|
|USB Mouse Non-Operational||Replace the USB mouse. Current mouse may be noncompliant|
|Mouse is Composite Device (Keyboard and Mouse)||Replace with standalone mouse|
|Cursor Not Visible/Mouse Settings Require Adjustment||
Verify the Cursor is Enabled -
When in configuration mode, select Terminal Settings>Display>Cursor
Check Mouse Settings -
When in configuration mode, select Terminal Settings>Input Devices>Mouse
|Mouse Operating Incorrectly||Reattach USB mouse, restart terminal|
|Keyboard Operating Incorrectly||Reattach the USB keyboard, restart the terminal|
|Keyboard Not Enabled||
Check Alt-Ctrl Keys
When in configuration mode, select Terminal Settings>Input Devices>Keyboard
|Keyboard is USB Composite Keyboard and Mouse||Simply use a standalone USB keyboard|
|USB Keyboard is Non-Operational||Replace the USB keyboard. Current keyboard may be noncompliant|
Examine the status indicators at the Ethernet connector. If the indicator is green, a communication link is on. If the indicator is an amber color and flashing, this indicates data activity. You should always ensure there is a good connection to the hub and uplink ports. Poor cable quality and crimping can inhibit the ethernet connection.
When in configuration mode select Terminal Settings> Networks and Communications > Network Connections > Network Adaptors. Check the DHCP. If this is enabled the device will attempt to connect to a valid IP address within seconds of startup. If it fails to acquire and IP address, the TCP/IP protocol will assign 169.254.xxx.xxx. If the DHCP is not enabled, verify the IP address specified does not conflict with another device on the network.
Other devices must not share the same hostname if they are on the same network. When in configuration mode, select Terminal Settings> Communications and Networks> Network Connections> Device Name.
The Ethernet issue may be caused by the other side of the connection.
Ensure all network requirements are being met.
PanelView Plus 6 Compact terminal maintenance operations allow you to diagnose and repair issues. The maintenance operation diagnostic steps are listed below:
Note: When navigating maintenance mode, a USB keyboard is required
Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView Plus 6 Compact terminal. Please click here for more information or to request a quote.
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