PanelView Plus 400 Incorrect Start-Up

If the PanelView Plus 400 terminal is not starting up correctly always check for adequate power first. Inadequate power can cause a variety of unpredictable behavior. Simply verify the terminal's power requirement in the specifications table. It is also good practice to determine whether there have been any changes since the last startup. Determine what these are to see if they can be reversed.

Battery voltage, as well as the display temperature, are indicative of other potential issues as well. Check the battery voltage and display temperature from the PanelView Plus 400 terminal desktop or from the FactoyTalk View ME station configuration mode. If the voltage is below 2.75 volts DC, consider replacing the battery. Obstructed airflow in the chassis can cause the CPU and/or display to overheat. If the CPU temperature is above 95 degrees Celsius or the display temperature is above 55 degrees Celsius, try to moderate the ambient temperatures.

If you continue have start-up issues, observe the splash screen for state messages and for the status or error codes.

Start-Up Messages
Message	No.	Meaning
RAM Test	1	Tests RAM memory
Image Search	2	Checks for new operating system firmware upgrade on external CompactFlash card and serial port
Downloading Image	11	Downloads new operating system firmware upgrade to internal RAM
Transfer Image	20	Programs the operating system firmware recently downloaded into RAM
CRC Check	24	Checks operating system firmware integrity
Decompress System	27	Decompresses the operating system firmware into RAM
Starting System	28	Launches the operating system
System Check ###	29	Checks internal file system integrity
Watchdog Test	30	Verifies system integrity by testing watchdog circuitry

Start-Up Error Messages
Message	Error No.	Meaning	Action
RAM Test	1	Failed RAM Test	Reset the terminal. If the error continues, reset SO-DIMM RAM module. If this does not fix the issue, replace the terminal
Stuck Touch	3a	Failed Touchscreen	Ensure nothing is pressing against the screen. Reset the terminal without using the touchscreen. If the error continues, replace the terminal.
RAM Header Check	14	Downloading Operating System Firmware Incompatible with Hardware	Check which firmware upgrade is compatible with the terminal. Reset the terminal then upgrade using the correct firmware.
Transfer Image	20	Failure Programming Downloaded Operating System Firmware into Flash	Reset the terminal. Upgrade the firmware again. If the issue continues, the terminal must be replaced.
Download Task	23	Operating System Firmware Downloading is too Large	Verify the firmware is the correct version and type. Reset the terminal, the upgrade using the correct firmware.
CRC Check	24	Checksum of the OS firmware failed.	Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the terminal
Invalid Prod Family	25	Operating System Firmware Downloading is Incompatible with Terminal	Verify the firmware is the correct version and type. Reset the terminal, the upgrade using the correct firmware.
Decompress System	27	Problem Decompressing Operating System Firmware from Flash to RAM	Reload the correct firmware. If the issue continues, replace the terminal
Watchdog Test	30	Watchdog test failure	Reload firmware. If this does not fix the issue, replace the terminal
Stuck Key	31	Function key failure	Verify nothing is pressing any keys. Reset the terminal (do not use key presses). If this does not fix the issue, terminal
EXE Check	40	System OS firmware is missing or corrupt.	Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the terminal

PanelView Plus 400 Status Indicators

Status indicators are located on the back of your PanelView 400 terminal. The COMM indicator is green and reflects communication. The FAULT indicator is red and reflects hardware faults. Upon startup, the fault indicator should be off and the comm indicator on. If the fault indicator flashes a few times at startup, this is not a concern. However, if both indicators are off you should check the power cable. See the table below to interpret the terminal's indicator status:

Startup Issues - Indicator Status
Fault Indicator (RED)	Comm Indicator (GREEN)	Meaning and Action
Possibly Recoverable Error
Blinking	On	Windows CE Operating System failed or missing. Reload firmware.
	Off	Most recent firmware download failure. Reload firmware.
	Blinking	EBC boot loader firmware missing/failed. Reload firmware.
Fatal Error
On	Blinking	Fatal display hardware error. Replace terminal.
On	Off	Fatal hardware error. Replace terminal.

PanelView Plus 400 Terminal Component Anomalies

Display Issue
Issue	Action
Dim or Unreadable Display	Check contrast settings - When in configuration mode, select Terminal Setting>Display>Display Contrast
Backlight Unexpectedly Turning Off or Dimming	Check screen saver settings - When in configuration mode, select Terminal Settings>Display>Screen Saver

Touch Screen Issues
Issue	Action
Touch Screen Operating Incorrectly/Inaccurate Input and Dragging	Calibrate Your Touch Screen - When in configuration mode, select Terminal Settings> Touch Screen>Calibration
Screen Cursor Not Visible	Verify the Cursor is Enabled - When in configuration mode, select Terminal Settings> Input Devices> Touch Screen > Cursor
Touch Screen Not Accepting Touch Input	Attach USB Mouse: Mouse works but touch screen does not: Touch driver or screen is nonfunctional Neither mouse nor touch screen working: Application issue

If the PanelView Plus 400 display lacks a touch screen, you may not have a touch screen display. Check the label on the terminal and the part number of the unit to verify.

Please Note: When calibrating your touch screen, the process requires four (4) screen touches. If the touches are not satisfactory, more will be requested until calibration is successful. If the touch screen does not calibrate or continues to malfunction replace the PanelView Plus 400 terminal.

Mouse Issues
Issue	Action
Mouse Operating Incorrectly	Reattach USB mouse, restart terminal
Cursor Not Visible/Mouse Settings Require Adjustment	Verify the Cursor is Enabled - When in configuration mode, select Terminal Settings>Display>Cursor Check Mouse Settings - When in configuration mode, select Terminal Settings>Input Devices>Mouse
Mouse is Composite Device (Keyboard and Mouse)	Replace with standalone mouse
USB Mouse Non-Operational	Replace the USB mouse. Current mouse may be noncompliant

Keyboard Issues
Issue	Action
Keyboard Operating Incorrectly	Reattach the USB keyboard, restart the terminal
Keyboard Rejecting Key Input	Check Keypad Input - If keypad works either the keyboard driver or keyboard stopped working. If neither the keypad nor the keyboard work, an application failure is likely
Keyboard is USB Composite Keyboard and Mouse	Simply use a standalone USB keyboard
USB Keyboard is Non-Operational	Replace the USB keyboard. Current keyboard may be noncompliant
Keyboard Not Enabled	Check Alt-Ctrl Keys When in configuration mode, select Terminal Settings>Input Devices>Keyboard

Keypad Issues
Issue	Action
Keypad Not Accepting Input	Check Keyboard Input- If the keyboard works either the keypad driver or keypad stopped working. If neither the keypad nor the keyboard work, an application failure is likely
Hold-Off Delay too Long/Multiple Key Presses Inhibited by Multi-Key Lockout	Check Keypad Settings- When in configuration mode, select Terminal Settings>Input Devices>Keypad Note: Home, End, Up and Down keys do not work when single or multi-key lockout is enabled.

Isolating PanelView Plus 400 Ethernet Issues

Indicator Status and Cable Connection/ Quality

Examine the status indicators at the Ethernet connector. If the indicator is green, a communication link is on. If the indicator is an amber color and flashing, this indicates data activity. You should always ensure there is a good connection to the hub and uplink ports. Poor cable quality and crimping can inhibit the ethernet connection.

Ethernet Controller IP Address/ Conflicting IP Address

When in configuration mode select Terminal Settings> Networks and Communications > Network Connections > Network Adaptors. Check the DHCP. If this is enabled the device will attempt to connect to a valid IP address within seconds of startup. If it fails to acquire and IP address, the TCP/IP protocol will assign 169.254.xxx.xxx. If the DHCP is not enabled, verify the IP address specified does not conflict with another device on the network.

Verify Device Name

Other devices must not share the same hostname if they are on the same network. When in configuration mode, select Terminal Settings> Communications and Networks> Network Connections> Device Name.

Peer or Server Settings

The Ethernet issue may be caused by the other side of the connection.

Repair Your PanelView Plus 400

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView Plus 400. Click here for more information or to request a quote.

Search Results

2711P-K4M20D

2711P-K4M20A

2711P-K4M5D

2711P-K4C5D

2711P-K4C3A

2711P-K4M3D

2711P-B4C20A

2711P-K4C20A

2711P-K4C20D

2711P-B4C20D

Can't find what you're looking for?