Panelview 5500

Allen-Bradley PanelView 5500

Technical Specifications

• PanelView 5500 Enclosure ratings
  • NEMA/UL type 12, 13, 4X
  • IP66
• Input-voltage range from 18-30V DC or 100-240V AC
• Memory: 512MB RAM
• Operator input options
  • Touchscreen
  • Keypad and Touchscreen
• USB and EtherNet ports

Allen-Bradley PanelView 5500

Technical Specifications

• PanelView 5500 Enclosure ratings
  • NEMA/UL type 12, 13, 4X
  • IP66
• Input-voltage range from 18-30V DC or 100-240V AC
• Memory: 512MB RAM
• Operator input options
  • Touchscreen
  • Keypad and Touchscreen
• USB and EtherNet ports

Troubleshooting Your PanelView 5500

PanelView 5500 Startup Failure

If your PanelView 5500 fails to startup properly, always check the power supply first. Ensure the terminal is receiving the correct voltage and that the wiring and connections to the power source are valid. Check both the AC and DC power requirements. Confirm that all power wiring is correct for the AC and DC power wiring and that all wiring specifications are met. Finally, check for stuck keys or see if anything is touching the display.

If you continue to have startup issues, check the status indicators. 

PanelView 5500 Status Indicators

Two status indicators are located on the back of your PanelView 5500 terminal. The STS indicator is green and reflects the terminal is powered on and operational. The ERR indicator is red and reflects firmware and hardware faults. Upon startup, the ERR indicator should be off and the STS indicator on. If the ERR indicator flashes a few times at startup, this is not a concern. However, if both indicators are off you should check the power cable. See the table below to interpret the terminal's indicator status:

PanelView 5500 Component Anomalies

PanelView 5500 Application Download Failure 

If you are having difficulties downloading a project application to the terminal verify that application downloads are enabled in the settings screens. Simply press the navigation button and press Settings> HMI Device, the Allow Downloads and Firmware Updates box should be checked. Next, ensure the application is being downloaded to the correct HMI device and that the IP address is correct. You can check this in the View Designer application. Finally, ensure the Ethernet cable is properly connected on both ends (both the terminal and the computer). 

Restoring Your PanelView 5500 Factory Settings

When restoring your PanelView 5500 Terminal to factory settings all user applications are removed and all settings return to their default values. To restore your terminal to factory settings follow the steps below:

1. Restart your terminal (cycle power)
2. Once the copyright line becomes brighter, tap the Allen-Bradley logo. If you touch the logo too soon, cycle the terminal power and try again.
3. Select yes to restore the terminal to its default settings. If you want to resume normal startup, select cancel.
4. Select yes to confirm user files removal. If you want to resume normal startup, select cancel.
5. The terminal will begin the restore process. Once the restore process is complete, it will automatically resume a normal startup. 

Note: You will not need to update the terminal's network settings and download any applications. You can now update any terminal settings as you see fit. 

Repair Your PanelView 5500

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView 5500. Please click here for more information or to request a quote.