Panelview 5500

  

The Panelview 5500 Operator interfaces are the newest Allen Bradley HMIs. They have a new modern design allows them to offer an a more intuitive platform. They also allow for an enhanced level of integration with a new software package(Studio 5000 View Designer). The new software allows the configurations to be input once, and be permanently saved. These models also include new high speed input buttons that allow for jogging, scalable vectors and further diagnostic abilities.

Allen-Bradley PanelView 5500

Technical Specifications

  • PanelView 5500 Enclosure ratings
    • NEMA/UL type 12, 13, 4X
    • IP66
  • Input-voltage range from 18-30V DC or 100-240V AC
  • Memory: 512MB RAM
  • Operator input options
    • Touchscreen
    • Keypad and Touchscreen
  • USB and EtherNet ports

Allen-Bradley PanelView 5500

Technical Specifications

  • PanelView 5500 Enclosure ratings
    • NEMA/UL type 12, 13, 4X
    • IP66
  • Input-voltage range from 18-30V DC or 100-240V AC
  • Memory: 512MB RAM
  • Operator input options
    • Touchscreen
    • Keypad and Touchscreen
  • USB and EtherNet ports

Troubleshooting Your PanelView 5500

PanelView 5500 Startup Failure

If your PanelView 5500 fails to startup properly, always check the power supply first. Ensure the terminal is receiving the correct voltage and that the wiring and connections to the power source are valid. Check both the AC and DC power requirements. Confirm that all power wiring is correct for the AC and DC power wiring and that all wiring specifications are met. Finally, check for stuck keys or see if anything is touching the display.

If you continue to have startup issues, check the status indicators. 

PanelView 5500 Status Indicators

Two status indicators are located on the back of your PanelView 5500 terminal. The STS indicator is green and reflects the terminal is powered on and operational. The ERR indicator is red and reflects firmware and hardware faults. Upon startup, the ERR indicator should be off and the STS indicator on. If the ERR indicator flashes a few times at startup, this is not a concern. However, if both indicators are off you should check the power cable. See the table below to interpret the terminal's indicator status:

Startup Issues - Indicator Status

ERR Indicator (Red) STS Indicator (Green) Meaning/Action
Possibly Recoverable Error
Blinking Off Failed configuration. Restore to factory default settings.
On Firmware error. Reload the firmware. 
Fatal Error
On Blinking Display hardware error. Replace the terminal.
On Hardware error. Replace the terminal.

PanelView 5500 Component Anomalies

Display Problems

Issue Action
Intermittent Terminal Restarts

Check for Over Temperature Conditions-

Ensure there is proper ventilation spacing within the panel and that there are no blockages.

Check for adequate operating temperature and the processor temperature 

Check for Improper Power Wiring- 

Ensure all wiring specifications are met and verify proper AD and DC power wiring

Display Too Dim/ Unreadable

Adjust the Brightness Settings-

Press the navigation button on the terminal then select Settings> Display> Brightness then enter the desired brightness value and select OK

Adjust the Screen Saver Settings-

Press the navigation button on the terminal then select Settings> Display> Turn on Screen Saver> Wait (select value)> OK> Brightness (select value) then select OK

 

Touch Screen Problems

Issue Action
Non-Responsive Touch Input Ensure the touch screen has no physical damage (excessive wear, cuts etc.) If any damage is present, the terminal must be replaced.
Touch Screen Operating Incorrectly/Inaccurate Input and Dragging Calibrate the touch screen
Screen Does Not Accept Multiple Touch Inputs Simultaneously The terminal can only support one touch input at once. Do not touch multiple inputs simultaneously. 

 

Ethernet Problems

Issue Action
Invalid Ethernet Connection

Check status indicators -

A link has been established if the green indicator is on. If the yellow indicator is blinking, activity has been detected.

Be sure to verify any and all network connections

Invalid Terminal IP Address Check the DHCP. If this is enabled the device will attempt to connect to a valid IP address within seconds of startup. If it fails to acquire and IP address, the TCP/IP protocol will assign 169.254.xxx.xxx.
Conflicting IP Addresses Check the DHCP. If the DHCP is not enabled, verify the IP address specified does not conflict with another device on the network. 
Cable Connections are Poor Ensure all cables, Ethernet switch connections, and uplink ports are properly connected. Make sure there is no cable crimping. 

PanelView 5500 Application Download Failure 

If you are having difficulties downloading a project application to the terminal verify that application downloads are enabled in the settings screens. Simply press the navigation button and press Settings> HMI Device, the Allow Downloads and Firmware Updates box should be checked. Next, ensure the application is being downloaded to the correct HMI device and that the IP address is correct. You can check this in the View Designer application. Finally, ensure the Ethernet cable is properly connected on both ends (both the terminal and the computer). 

Restoring Your PanelView 5500 Factory Settings

When restoring your PanelView 5500 Terminal to factory settings all user applications are removed and all settings return to their default values. To restore your terminal to factory settings follow the steps below:

  1. Restart your terminal (cycle power)
  2. Once the copyright line becomes brighter, tap the Allen-Bradley logo. If you touch the logo too soon, cycle the terminal power and try again.
  3. Select yes to restore the terminal to its default settings. If you want to resume normal startup, select cancel.
  4. Select yes to confirm user files removal. If you want to resume normal startup, select cancel.
  5. The terminal will begin the restore process. Once the restore process is complete, it will automatically resume a normal startup. 

Note: You will not need to update the terminal's network settings and download any applications. You can now update any terminal settings as you see fit. 

Repair Your PanelView 5500

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView 5500. Please click here for more information or to request a quote. 


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Panelview 5500DescriptionStock Level
Panelview 5500DescriptionStock Level
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