Error Code	Problem or Symptom	Possible Cause(s)	Action/Solution
--	PWR (Power) indicator not ON	1. No AC power or auxilary logic power 2. Internal power supply malfunction	1. Verify AC power or auxiliary +5 volt logic power is applied to the Ultra3000
--	PWR (Power) indicator is ON, but seven-segment LED display is OFF. (Applicable to 2098-DSD-005, -010, and -020 Ultra3000 models only).	Externally applied +5V auxilary power supply voltage is too low	Ensure that the external +5 volt auxilary power supply (measured at the drive terminals) reads between 5.10 volts and 5.25 volts.
--	Motor jumps when first enabled	1. Motor wiring error 2. Incorrect motor chosen	1. Check motor wiring 2. Verify the proper motor is selected
--	Digital I/O working incorrectly	I/O power supply not connected	Check connections and I/O power source
E01	Non-volatile Memory Endurance Exceeded	Range of motion and number of home position definitions during the product life exceeds the maximum allowed (systems with absolute feedback).	Unrecoverable failure. Replace the drive.
E02	Velocity Exceeds Position Rollover /2	The velocity command or feedback exceeds half the machine cycle length per milisecond (when the machine cycle position rollover is enabled)	Increase machine cycle size or reduce velocity profile. (Firmware versions prior to 1.10).
E03	Absolute Feedback Range Exceeded	The motor position exceeds +/- 2047 revolutions from the home position (systems with absolute feedback).	Decrease application range of motion. Upgrade firmware.
E04	Motor Overtemperature	1. Motor thermostat will trip due to high motor ambient temperature and/or excessive current. 2. Motor wiring error 3. Incorrect motor selection	Operate within (not above) the continuous torque rating for the ambient temperature (40° Celsius maximum)
E05	IPM Fault	1. Motor cables shorted 2. Motor winding shorted internally 3. Ultra 3000 temperature too high 4. Operation above continuous power rating 5. Ultra3000 has a bad IPM output, short, or overcurrent 6. Drive was enabled without waiting 1.0 seconds after applying the main AC power. (2098-DSD-005, -010, and -020 Ultra3000 models using an external +5 volts auxilary power supply)	1. Ensure continuity of motor power cable and connector. 2. Disconnect motor power cables from the motor. If the motor is difficult to turn by hand, it may need to be replaced. 3.a. Check for clogged vents or defective fan. 3.b. Ensure cooling is not restricted by insufficient space around the unit. 4.a. Ensure ambient temperature is in the correct temperature range. 4.b. Operate within the continuous power rating. 4.c. Reduce acceleration rates. 5. Remove all power and motor connections, check for continuity from the DC bus to the U, V, and W motor outputs. If a continuity exists, check for wire fibers between terminals, or send in drive for repairs. 6. Wait at least 1.0 second after the main AC is applied before enabling the drive.
E06	Hardware Overtravel (SERCOS)	Inactive dedicated overtravel input.	Inspect wiring and/or verify motion profile.
E09	Bus under voltage	Low AC line/AC power input	Check voltage level of the incoming AC power, check the AC power source for glitches or line drop, or install and uninterruptible power supply (UPS) on your AC input.
E10	Bus over voltage	1. Excessive regeneration of power. When the motor is powered by an external mechanical power source, it may regenerate too much peak energy through the Ultra3000's power supply. The system will fault to save itself from an overload. 2. Excessive AC input voltage.	1. Change the deceleration or motion profile, use a larger system (motor and Ultra3000), use a resistive shunt, or, if a shunt is connected, verify the wiring is correct and the shunt fuse is not blown. 2. Verify input is within product specifications
E11	Illegal Hall State	1. Incorrect phasing 2. Bad connections	1. Inspect the Hall phasing. 2. Verify the Hall wiring and the 5 volt power supply to the encoder.
E12	Home search failed	Home sensor and/or marker is outside the overtravel limits.	Inspect wiring, and reposition the overtravel limits or sensor.
E13	Home Position In Limit	Home sensor, marker, or final home position exceeds a hardware overtravel limit.	Reposition the overtravel limits or home sensor, or adjust the final home position.
E14	1. SERCOS Hardware Failure (SERCOS only) 2. DeviceNet Communications Network problem (DeviceNet drives only)	1. A failure was detected in the operation of the drive's internal SERCOS hardware 2. DeviceNet communications network is broken	Troubleshoot DeviceNet communications.
E15	Excessively Long Electrical Cycle	Electrical cycle length exceeds maximum lines per electrical cycle	Replace the linear motor or encoder
E16	Software Overtravel (SERCOS)	Programmed overtravel limit exceeded	Check the motion profile or make sure overtravel settings are appropriate.
E17	User-Specified Current Failure	User-Specified average current level exceeded	Increase to a more permissive setting
E18	Overspeed Failure	Motor speed exceeded 125% of maximum rated speed.	Inspect cables for noise or inspect tuning.
E19	Excess Position Error	Position error limit exceeded	Increase the feed-forward gain, increase the following error limit or time, or inspect position loop turning.
E20	Motor Encoder State Error	1. Motor encoder encountered an illegal transition. 2. Faulty encoder	1. Replace the motor/encoder, use shielded cables with twisted pair wires, route the feedback away from potential noise sources, check the system grounds, ensure that the unbuffered encoder signals are not exposed to EMI in the CN1 cable, and remove these signals from the CN1 cable if they are not being used, check to make sure that the motor has a high frequency bond to the drive's enclosure panel, and verify that any stage connected to the motor shaft, for example, using a ball screw, has a high frequency bond to the machine frame and the drive's enclosure panel. 2. Replace motor/encoder
E21	Auxilary Encoder State Error	1. The auxilary encoder encountered an illegal transition. 2. Setup time violation for Step/Direction or CW/CCW input	1. Use shielded cables with twisted wire pairs, route the encoder cable away from potential noise sources, possible faulty encoder, needing replacement, or check ground connections. 2. Check the timing of Step/Direction or CW/CCW inputs to determin if setup time requirements are being met.
E22	Motor Thermal Protection Fault	The internal filter protecting motor overheating has tripped	Reduce acceleration rates, reduce duty cycle (ON/OFF) of commanded motion, increase time permitted for motion, use larger Ultra3000 and motor, or inspect tuning.
E23	IPM Thermal Protection Fault	The internal filter protecting drive overheating has tripped	Reduce acceleration rates, reduce duty cycle (ON/OFF) of commanded motion, increase time permitted for motion, use larger Ultra3000 and motor, or inspect tuning.
E24	Excess Velocity Error	Velocity error limit exceeded	Increase time or size of allowable error, reduce acceleration, or inspect tuning.
E25	Senor Not Assigned	Homing or registration motion was attempted without a sensor assigned	Assign a sensor to a digital input
E26	User-Specified Velocity Failure	User specified velocity level was exceeded	Increase to a more permissive setting
E27	Axis Not Homed	Absolute positioning was attempted without homing	Verify homing sequence
E28	Motor Parameter Error	Parameter loaded from smart encoder or received from SERCOS controller is not compatible with the drive	Select a different motor through the SERCOS controller or select a different motor
E29	Encoder Output Frequency Exceeded	Encoder output frequency exceedes the maximum user designated value (when encoder output is synthesized by the drive)	Increase the encoder output maximum frequency parameter, decrease the encoder interpolation parameter, or increase the encoder output divider parameter.
E30	Encoder Communication Fault	Communication was not established with an intelligent encoder.	Verify motor selection, verify the motor supports automatic identification, and verify motor encoder wiring.
E31	Encoder Data	Encoder data is corrupted	Replace the motor/encoder
E32	Sine and Cosine Encoder Frequency Limit Exceeded	Maximum frequency of the sine and cosine ciruitry has been exceeded	Decrease velocity, or use encoder with a slower resolution before interpolation.
E33	Absolute Position Exceeds Position Rollover	Motion is commanded to a position outside the position rollover range. An absolute index is started that specifies a position outside the position rollover range, a homing cycle is started with the home position outside the position rollover range, a define home is started with the home position outside the position rollover range, or a preset position is initiated that specifies a position outside the position rollover range.	Designate motion command to a position within the position rollover range.
E34	Ground Fault	1. Wiring Error 2. Motor internal ground short 3. Internal malfunction	1. Inspect motor power wiring 2. Replace motor 3. Disconnect motor power cable from drive and enable drive with current limit set to 0. If failure clears, then a wiring error or motor internal problem exists.
E35	Precharge gailure	1. Low AC input voltage 2. Internal malfunction	Inspect input AC voltage on all phases
E36	Power Circuitry Overtemperature	Excessive heat exists in the power circuitry	Reduce acceleration rates, reduce duty cycle (ON/OFF) of commanded motion, increase time permitted for motion, use larger Ultra3000 and motor, and inspect tuning.
E37	AC Line Loss	One or more phases of the input AC power is missing	Inspect input AC voltage on all phases
E39	Self-sensing Commutation Startup Error	Motion required for self-sensing startup commutation was obstructed	Verify that there are no impediments to motion at startup, such as hard limits, increase self-sensing current if high friction or load conditions exist, and inspect motor or encoder wiring using wiring diagnostics.
E40	E40: 230 volt Shunt Protection Failure	1. Ineffective shunt resistor 2. Excessive regeneration	Verify that the internal or external shunt resistor is connected. If an external shunt resistor is connected, verify that the shunt fuse is not blown. Check compatibility of external shunt resistor is used; check that the resistance value is within product specifications. Confirm that the motor is not being driven mechanically, causing the motor to behave as a generator.
E41	460 volt Shunt Protection Failure	1. Ineffective Shunt Resistor 2. Excessive Regeneration	Verify that the internal or external shunt resistor is connected. If an external shunt resistor is connected, verify that the shunt fuse is not blown. Check compatibility of external shunt resistor is used; check that the resistance value is within product specifications. Confirm that the motor is not being driven mechanically, causing the motor to behave as a generator.
E42	Motor Keying Error (SERCOS only)	The motor physically connected to the drive differs from the motor specified in the user program.	Select the correct motor in the user program.
E43	Drive Enable Input (SERCOS)	An attempt was made to activate the axis through software while the Drive Enable hardware input was inactive, or the Drive Enable input transitioned from active to inactive while the axis was enabled.	Disable the Drive Enable Input failure, and verify that Drive Enable hardware input is active whenever the drive is enabled through software.
E50	Duplicate Node Fault (SERCOS)	Duplicate node address detected on SERCOS ring	Ensure that each SERCOS is assigned a unique node address

Repair Your Ultra 3000-5000

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley Ultra 3000-5000. Please select the Repairs tab for more information or to request a quote.

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