COVID-19 UPDATE: As of Saturday, April 4th our services are ✓ fully operational. We remain committed to providing reliable service to our customers. For a detailed summary of the additional safety measures we have in place, read more.

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COVID-19 UPDATE: Additional safety measures in place

The global outbreak of COVID-19 has created unique and unprecedented operational circumstances for organizations across the world. As of Saturday, April 4th, our services are ✓ fully operational. Our team is currently fully ready and capable of fulfilling orders and otherwise carrying out regular operations.

We remain committed to providing reliable service to our customers while doing everything we can to ensure the safety of our customers, partners, and associates. In accordance with recommendations from the World Health Organization (WHO) and the United States Centers for Disease Control (CDC), we have introduced the following special operational procedures to better ensure the health and safety of our customers, partners, and associates:

  • staff are working remotely, where possible;
  • surfaces throughout our facilities are thoroughly cleaned and sanitized frequently;
  • products are thoroughly cleaned before packaging; and
  • staff working in the office are frequently washing their hands and using sanitizing equipment readily available across our facilities.

We understand that the availability of our products is critical to many organizations and services. As we supply equipment for critical infrastructure services, we do not anticipate a situation where we are unable to continue our regular operation. We will be closely monitoring the situation and keeping our operational status up-to-date here, on our website.

Panelview Plus 1000

Series overview
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Troubleshooting
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'Fast RepairsFast repairs at low costs

Our PanelView Plus 1000 Operator Interface Terminals have a 10.4 inch flat panel color display with 640 x 480 resolution and 18 bit graphics. This Panelview supports operator input via keypad with 32 keys, touch screen or keypad and touch screen. This Module uses RS-232 and Ethernet networks available through built-in communication ports. It also contains two USB ports.

Allen-Bradley PV Plus 1000

Technical Specifications

  • PV Plus 1000 communication import supports RS-232
  • Attachable communication module to expand communication to:
    • DH+/DH-485
    • Control Net
  • Power input range 18-32V DC or 85-264V AC
  • Supports Type 1 CompactFlash cards

 

Allen-Bradley PV Plus 1000

Technical Specifications

  • PV Plus 1000 communication import supports RS-232
  • Attachable communication module to expand communication to:
    • DH+/DH-485
    • Control Net
  • Power input range 18-32V DC or 85-264V AC
  • Supports Type 1 CompactFlash cards

 

PanelView Plus 1000 Incorrect Start-Up

If the PanelView Plus 1000 terminal is not starting up correctly always check for adequate power first. Inadequate power can cause a variety of unpredictable behavior. Simply verify the terminal's power requirement in the specifications table. It is also good practice to determine whether there have been any changes since the last startup. Determine what these are to see if they can be reversed.

Battery voltage, as well as the display temperature, are indicative of other potential issues as well. Check the battery voltage and display temperature from the PanelView Plus 1000 terminal desktop or from the FactoyTalk View ME station configuration mode. If the voltage is below 2.75 volts DC, consider replacing the battery. Obstructed airflow in the chassis can cause the CPU and/or display to overheat. If the CPU temperature is above 95 degrees Celsius or the display temperature is above 55 degrees Celsius, try to moderate the ambient temperatures.

If you continue have start-up issues, observe the splash screen for state messages and for the status or error codes. 

 

Start-Up Messages
Message No. Meaning
RAM Test 1 Tests RAM memory
Image Search 2 Checks for new operating system firmware upgrade on external CompactFlash card and serial port
Registry Search 2.5

Locates and loads most recent registry while maintaining multiple copies of the registry
Internal CF 23 Programs recently downloaded operating system firmware into internal flash memory
CRC Check 24 Checks operating system firmware integrity
Starting System 28 Launches the operating system
System Check ### 29 Checks internal file system integrity
System Check 29.1 Contact tech support. The internal file system integrity check has been disabled
Watchdog Test 30 Verifies system integrity by testing watchdog circuitry
Stuck Key 31 Checks integrity of the function key hardware
Stuck Touch 31.5 Checks integrity of touch screen hardware
Battery Test 32 Checks integrity of battery hardware
Video Initialized 37 Initializes and configures graphic video system
External CF 50 Transfers new operating system firmware upgrade to the terminal from an external CompactFlash card

 

Start-Up Error Messages
Message Error No. Meaning  Action
RAM Test 1 Failed RAM Test Reset the terminal. If the error continues, reset SO-DIMM RAM module. If this does not fix the issue, replace the logic module
Internal CF 23 Error programming the new OS firmware to internal CompactFlash. Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the logic module
CRC Check 24 Checksum of the OS firmware failed. Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the logic module
Watchdog Test 30 Watchdog test failure Reload firmware. If this does not fix the issue, replace the logic module
Stuck Key 31 Function key failure Verify nothing is pressing any keys. Reset the terminal (do not use key presses). If this does not fix the issue, replace the display module
Stuck Touch 31.5 Touchscreen failure Verify nothing is pressing the touch screen. Reset the terminal (do not use the touch screen). If this does not fix the issue, replace the display module
Battery Test 32 Failed battery Replace the battery. If this does not resolve the issue, replace the logic module
NVRAM Access 33.5 Nonvolatile memory failure Upgrade the system firmware
EXE Check 40 System OS firmware is missing or corrupt. Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the logic module
External CF 50 Error loading the OS firmware from the external CompactFlash card. Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the logic module

PanelView Plus 1000 Status Indicators

Status indicators are located on the back of your PanelView 1000 terminal. The COMM indicator is green and reflects communication. The FAULT indicator is red and reflects hardware faults. Upon startup, the fault indicator should be off and the comm indicator on. If the fault indicator flashes a few times at startup, this is not a concern. However, if both indicators are off you should check the power cable. See the table below to interpret the terminal's indicator status:

Startup Issues - Indicator Status
Fault Indicator (RED) Comm Indicator (GREEN) Meaning and Action
Possibly Recoverable Error 
Blinking  On Windows CE Operating System failed or missing. Reload firmware.
Off Most recent firmware download failure. Reload firmware.
Blinking  EBC boot loader firmware missing/failed. Reload firmware.
Fatal Error
On Blinking Fatal display hardware error. Replace display module.
Off Fatal hardware error. Replace logic module.

 

PanelView Plus 1000 Terminal Component Anomalies

Display Issue
Issue Action
Dim or Unreadable Display

Check display settings - 

When in configuration mode, select Terminal Setting>Display>Display Intensity
Backlight Unexpectedly Turning Off or Dimming

Check screen saver settings - 

When in configuration mode, select Terminal Settings>Display>Screen Saver

 

Touch Screen Issues
Issue Action
Touch Screen Operating Incorrectly/Inaccurate Input and Dragging

Calibrate Your Touch Screen - 

When in configuration mode, select Terminal Settings> Touch Screen>Calibration
Screen Cursor Not Visible

Verify the Cursor is Enabled - 

When in configuration mode, select Terminal Settings> Input Devices> Touch Screen > Cursor
Touch Screen Not Accepting Touch Input

Attach USB Mouse:

Mouse works but touch screen does not: Touch driver or screen is nonfunctional

Neither mouse nor touch screen working: Application issue

 

If the PanelView Plus 1000 display lacks a touch screen, you may not have a touch screen display. Check the label on the terminal and the part number of the unit to verify. 

Please Note: When calibrating your touch screen, the process requires four (4) screen touches. If the touches are not satisfactory, more will be requested until calibration is successful. If the touch screen does not calibrate or continues to malfunction replace the PanelView Plus 1000 display module.

 

Mouse Issues
Issue Action
Mouse Operating Incorrectly Reattach USB mouse, restart terminal
Cursor Not Visible/Mouse Settings Require Adjustment

Verify the Cursor is Enabled -

When in configuration mode, select Terminal Settings>Display>Cursor

Check Mouse Settings - 

When in configuration mode, select Terminal Settings>Input Devices>Mouse
Mouse is Composite Device (Keyboard and Mouse) Replace with standalone mouse
USB Mouse Non-Operational Replace the USB mouse. Current mouse may be noncompliant

 

Keyboard Issues
Issue Action
Keyboard Operating Incorrectly Reattach the USB keyboard, restart the terminal
Keyboard Rejecting Key Input

Check Keypad Input -

If keypad works either the keyboard driver or keyboard stopped working. If neither the keypad nor the keyboard work, an application failure is likely
Keyboard is USB Composite Keyboard and Mouse  Simply use a standalone USB keyboard
USB Keyboard is Non-Operational Replace the USB keyboard. Current keyboard may be noncompliant
Keyboard Not Enabled

Check Alt-Ctrl Keys

When in configuration mode, select Terminal Settings>Input Devices>Keyboard

 

Keypad Issues
Issue Action
Keypad Not Accepting Input

Check Keyboard Input-

If the keyboard works either the keypad driver or keypad stopped working. If neither the keypad nor the keyboard work, an application failure is likely
Hold-Off Delay too Long/Multiple Key Presses Inhibited by Multi-Key Lockout

Check Keypad Settings-

When in configuration mode, select Terminal Settings>Input Devices>Keypad

Note: Home, End, Up and Down keys do not work when single or multi-key lockout is enabled. 

Isolating PanelView Plus 1000 Ethernet Issues

Indicator Status and Cable Connection/ Quality

Examine the status indicators at the Ethernet connector. If the indicator is green, a communication link is on. If the indicator is an amber color and flashing, this indicates data activity. You should always ensure there is a good connection to the hub and uplink ports. Poor cable quality and crimping can inhibit the ethernet connection. 

Ethernet Controller IP Address/ Conflicting IP Address

When in configuration mode select Terminal Settings> Networks and Communications > Network Connections > Network Adaptors. Check the DHCP. If this is enabled the device will attempt to connect to a valid IP address within seconds of startup. If it fails to acquire and IP address, the TCP/IP protocol will assign 169.254.xxx.xxx. If the DHCP is not enabled, verify the IP address specified does not conflict with another device on the network. 

Verify Device Name

Other devices must not share the same hostname if they are on the same network. When in configuration mode, select Terminal Settings> Communications and Networks> Network Connections> Device Name. 

Peer or Server Settings

The Ethernet issue may be caused by the other side of the connection. 

Repair Your PanelView Plus 1000

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView Plus 1000. Please select the Repairs tab for more information or to request a quote. 

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