COVID-19 UPDATE: As of Saturday, April 4th our services are ✓ fully operational. We remain committed to providing reliable service to our customers. For a detailed summary of the additional safety measures we have in place, read more.

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COVID-19 UPDATE: Additional safety measures in place

The global outbreak of COVID-19 has created unique and unprecedented operational circumstances for organizations across the world. As of Saturday, April 4th, our services are ✓ fully operational. Our team is currently fully ready and capable of fulfilling orders and otherwise carrying out regular operations.

We remain committed to providing reliable service to our customers while doing everything we can to ensure the safety of our customers, partners, and associates. In accordance with recommendations from the World Health Organization (WHO) and the United States Centers for Disease Control (CDC), we have introduced the following special operational procedures to better ensure the health and safety of our customers, partners, and associates:

  • staff are working remotely, where possible;
  • surfaces throughout our facilities are thoroughly cleaned and sanitized frequently;
  • products are thoroughly cleaned before packaging; and
  • staff working in the office are frequently washing their hands and using sanitizing equipment readily available across our facilities.

We understand that the availability of our products is critical to many organizations and services. As we supply equipment for critical infrastructure services, we do not anticipate a situation where we are unable to continue our regular operation. We will be closely monitoring the situation and keeping our operational status up-to-date here, on our website.

Panelview Component

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Troubleshooting
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The PanelView Components are graphics terminals and panel-mounted display screens that are designed and manufactured by Allen-Bradley. The component terminals from PanelView Components series are user interface devices that are used for monitoring and controlling applications. These Components are available with keypads or touchscreens for operator input. The Components’ programming and applications are created by using the PanelBuilder 32 software. The program should be downloaded from the terminal interface. The Components are equipped with USB host ports. The terminals can be configured by using the runtime interface. The components of the Components are the keypad which includes functional keys, cursor control keys, and the numerical keys. They also have power units, RS-422 and RS-485 ports, USB ports, diagnostic status indicators, mounting slots, Ethernet ports, and replaceable real-time clock batteries. 


The Components’ settings can be adjusted by using the PanelView Explorer window. The settings can be viewed and edited for the connected PanelView component terminals according to their needs. The operators can adjust the brightness and contrast, configure the screen saver settings, reset the terminal, view system information, change the language, calibrate the screen, and change the password of the system administrator easily on these Components. All of the components are certified with the c-UL-us, CE, EAC, RCM, and KC standards. The PanelView Display Components are equipped with SD memory cards, USB drives, and backup batteries. These Components can be replaced and upgraded if needed. The system information for the connected terminal can be viewed on the Components’ screens. The Components can be connected directly to the PowerFlex 4 drives and they are highly compatible with the Allen-Bradley MicroLogix and Micro 800 controllers. The Components feature secured programming, Unicode language support, alarm messages, and various security features.

The Component series is an Allen-Bradley Panelview series of 9 devices. The Panelview Component series units provide operator interfaces and they are used for device control and monitoring. The HMI applications feature web applications, and the Component devices support desktop connectivity. The Component series comprises terminals that are built to provide visualization and control for the low-end applications that are built to use Ethernet communication ports. The PanelView Component series terminals are panel-mounted displays that offer the keypad or touchscreen input options. The Component graphic terminals come with USB ports that support device communication with terminals using TCP/IP. The USB ports support connection to a computer for allowing the users to use a supported browser and to connect to the terminals. Note that before connecting the Component terminals to computers by using the USB ports, the users must install the Allen-Bradley PanelView USB remotes on their devices.


The Component series features units known as C600 and C1000 units that come with Ethernet interfaces. The Ethernet interface supports static IP addresses and the dynamic host configuration protocol. The PanelView Component control interface also features USB host ports. The users can power the USB peripherals directly from the PanelView Component terminals. The Component terminals can be configured from the design-time or the run-time user interface. If the users configure the terminals with the design-time interface, they will need computer browsers to be connected to the terminals’ web service. If the users are configuring the terminals with the run-time user interface, they must utilize the configuration screens on the terminals. The Component series supports SD memory cards that can be inserted on the C600 and the C1000 PanelView Component terminals.

The Component series is an Allen-Bradley Panelview series of 9 devices. The Panelview Component series units provide operator interfaces and they are used for device control and monitoring. The HMI applications feature web applications, and the Component devices support desktop connectivity. The Component series comprises terminals that are built to provide visualization and control for the low-end applications that are built to use Ethernet communication ports. The PanelView Component series terminals are panel-mounted displays that offer the keypad or touchscreen input options. The Component graphic terminals come with USB ports that support device communication with terminals using TCP/IP. The USB ports support connection to a computer for allowing the users to use a supported browser and to connect to the terminals. Note that before connecting the Component terminals to computers by using the USB ports, the users must install the Allen-Bradley PanelView USB remotes on their devices.


The Component series features units known as C600 and C1000 units that come with Ethernet interfaces. The Ethernet interface supports static IP addresses and the dynamic host configuration protocol. The PanelView Component control interface also features USB host ports. The users can power the USB peripherals directly from the PanelView Component terminals. The Component terminals can be configured from the design-time or the run-time user interface. If the users configure the terminals with the design-time interface, they will need computer browsers to be connected to the terminals’ web service. If the users are configuring the terminals with the run-time user interface, they must utilize the configuration screens on the terminals. The Component series supports SD memory cards that can be inserted on the C600 and the C1000 PanelView Component terminals.

Troubleshoot your Component Terminal

Incorrect Start-Up

If the terminal is not starting up correctly always check for adequate power first. Inadequate power can cause a variety of unpredictable behavior. Simply verify the terminal's power requirement in the specifications table. It is also good practice to determine whether there have been any changes since the last startup. Determine what these are to see if they can be reversed.

If you continue have start-up issues, observe the splash screen for state messages and for the status or error codes. 

Power-On Self-Test Failures
Message Code State
Failed RAM 6C Fatal
Stuck Key 31 Fatal
Stuck Touch 3A Fatal

 

Firmware Installation/Loading
Message Code State
Load Firmware Image into RAM 1E Update
Write Firmware Image into Flash A5 Update
Complete & Successful Firmware Installation OK Update
Invalid or Missing Firmware Image 0A Fatal
Firmware Image Validation (CRC/Format) Failure 1E Fatal
Firmware Image Compatibility Failure 1F Fatal
Firmware Write-to-Flash Error A5 Fatal
Firmware Read-after-Write Verify D2 Fatal

 

Common Status Codes
Message Code State
Operating System Start-Up GO Boot
Operating System Initialize I1...J0 Init
Boot Loader Connects to PC via USB Device 0A AutoTest
Boot Loader Jumps to Operating System FF AutoTest
Boot Loader Loads Firmware Image into RAM E6 AutoTest
Application Registration and Initialize N1...N3 Init
Application Load and Execute N4...N6 Load

 

Please note: Power-on self-test errors are fatal and likely caused by failed hardware. If the fatal error occurred during firmware installation and loading the terminal is likely recoverable. In this case, try installing the correct firmware. 

Status Indicators

Power indicators are located on the front of the C400 terminal, they communicate the system status. The green LED indicator lets the operator know the system is running and the display is on, whereas the red LED indicator shows that the system is running but the display is in screen saver mode. 

There are also two indicators on the back of the terminal, which help the operator identify operating issues. The Green Comm indicator reflects communication issues while the red Fault indicator reflects hardware faults. The table below helps identify potential problems if the terminal fails during startup. 

Fault Indicator During Start Up
Fault Indicator (Red) Comm Indicator (Green) Meaning Action
Possibly Recoverable
Blinking On Windows CE OS firmware failed/missing Reload Firmware
Blinking Off Last firmware download failed Reload Firmware
Blinking Blinking EBC boot loader firmware failed/missing Reload Firmware
Fatal Errors
On Off Fatal hardware error Replace Terminal
On Blinking Fatal display hardware error Replace Terminal

 

Reload Factory Settings

Returning the terminal to out-of-the-box condition can help the system recover from application misbehavior. This procedure will also restore your terminal if you have set terminal security and forgotten your password.

Re-Set Process:

  1. Connect the terminal to an external keyboard via the USB port.
  2. Start up the terminal while holding down the Ctrl and Shift keys at the same time.
  3. A dialogue box will pop-up reading "Return to Out of Box Condition?"
  4. Either select "Yes" or press F1 to return to the original settings, or press "No" or F2 to cancel.

About Reloading Factory Settings

If the terminal does not recognize the keyboard, simply restart the terminal and wait for the boot screen to display code N1 and repeat step 2. You will know that the keyboard has not been recognized if the terminal boots normally, displaying the configuration screen or startup application. 

When you return the terminal to its factory settings or out-of-box condition, the current firmware will remain on the terminal. This is the case whether or not you have upgraded the firmware. 

When the terminal resets the file system is formatted and removes applications, logs, user-installed fonts, objects, graphics, and recipes. Additionally, terminal configuration parameters return to their default settings. 

Repair Your Component Terminal

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley Component Terminal. Please click here for more information or to request a quote. 

Panelview Component Description Stock Level
2711C-F2MAllen Bradley PanelView Component, C200 Model, 2 in., Monochrome Display
In Stock
2711C-K2MAllen Bradley PanelView Component, C200 Model, 2 in., Monochrome Display
In Stock
2711C-K3MAllen Bradley PanelView Component, C300 Model, 3 in., Monochrome Display
In Stock
2711C-T10CAllen Bradley PanelView Component, C1000 Model, 10 in., Color (TFT) 10 Display
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2711C-T3MAllen Bradley PanelView Component, C300 Model, 3 in., Monochrome Display
In Stock
2711C-T4TAllen Bradley PanelView Component, C400 Model, 4 in., Color (TFT) Display
In Stock
2711C-T6CAllen Bradley PANELVIEW COMP C600 GRAPHIC TERMINAL Touchscreen Model Color Display Operator Inteface HMI
In Stock
2711C-T6MAllen Bradley PanelView Component, C600 Model, 6 in., Monochrome Display
Available Now
2711C-T6TAllen Bradley PanelView Component, C600 Model, 6 in., Color (TFT) Display
In Stock
Panelview Component Description Stock Level