Allen Bradley Panelview Plus 6

PanelView Plus 6 Incorrect Start-Up

If the PanelView Plus 6 terminal is not starting up correctly always check for adequate power first. Inadequate power can cause a variety of unpredictable behavior. Simply verify the PanelView Plus 6 terminal's power requirement in the specifications table. If the indicator lights do not turn on, either the power supply or the logic module has failed. It is also good practice to determine whether there have been any changes since the last startup. Determine what these are to see if they can be reversed.

Battery voltage, as well as processor and display temperatures, are indicative of other potential issues as well. Check the battery voltage, CPU and display temperatures from the PanelView Plus 6 terminal desktop or from the FactoyTalk View ME station configuration mode. If the voltage is below 2.75 volts DC, consider replacing the battery. Obstructed airflow in the chassis can cause the CPU and/or display to overheat. If the CPU temperature is above 95 degrees Celsius or the display temperature is above 55 degrees Celsius, try to moderate the ambient temperatures.

If you continue have start-up issues with your PanelView Plus 6 terminal, observe the splash screen for state messages and for the status or error codes. 

Power-On Self-Test Failures

Message	Code	State	Action
Failed RAM	03	Fatal	Replace Logic Module
Failed Backlight	3B	Fatal	Replace Display Module
Stuck Touch	3A	Fatal	Replace Display Module
Stuck Key	31	Fatal	Replace Display Module

Please note: Power-on self-test errors are fatal and likely caused by failed hardware. 

Firmware Installation/Loading

Message	Code	State
Load Factory-Default Firmware Image into RAM	E6	Restore
Write Factory-Default Firmware Image into Storage	A5	Restore
Restore Factory-Default Configuration Data	DC	Restore
Write Firmware Image to Storage	A5	Update
Load Firmware Image into RAM	1E	Update
Invalid/Missing OS Firmware Image	FF	Fatal
Failed Firmware Stored Image Verification	D2	Fatal
Failed Firmware Write to Storage	A5	Fatal
Failed Firmware Update	0F	Fatal
Firmware Failed to Validate Compatibility Index of Firmware Region	1F	Fatal
Failed Firmware Validation (CRC/Format)	1E	Fatal

Fatal firmware errors may be recoverable. Try re-installing the firmware, reset the terminal or factory defaults from the maintenance menu.

Common Status Codes

Message	Code	State
Machine Edition Load and Execute	ME	Init
Machine Edition Registration and Initialization	K1...MA	Init
Operating System Registration and Initialization	H1...JA	Init
Operating System Start Up	G0	Boot
Boot Loader Jumps to Operating System	FF	AutoTest
Boot Loader Loads Firmware Image into RAM	E6	AutoTest
Boot Loader Attempting PC Connection via USB Device	0A	AutoTest

Watch Dog Reset (State: Fatal, Code: 02) -  Watch dog resets are typically caused by software failure. Simply watch for error repetition and take remedial action. 

Failed Restore Operation

Message	Code	State
Corrupt .pvb File - Restore Failure	R4	Fatal
Unable to Write Intermediate Files to Terminal - Restore Failure	R3	Fatal
Invalid Header - Restore Failure	R2	Fatal
Invalid Header in .pvb File - Restore Failure	R1	Fatal
Failure to Initialize Restore Operation	R0	Fatal

PanelView Plus 6 Status Indicators

Power indicators are located on the front of the PanelView 6 Terminal; they communicate the system status. The green LED indicator lets the operator know the system is running and the display is on, whereas the red LED indicator shows that the system is running but the display is in screen saver mode. 

There are also two indicators on the back of the PanelView Plus 6 terminal, which help the operator identify operating issues. The Green Comm indicator reflects communication issues while the red Fault indicator reflects hardware faults. The table below helps identify potential problems if the terminal fails during startup. 

Fault Indicator During Start Up

Fault Indicator (Red)	Comm Indicator (Green)	Meaning	Action
Possibly Recoverable
Blinking	Off	Previous Firmware Download Failure	Reload Firmware
Fatal Errors
On	Off	Logic Module Hardware Fault	400 and 600 Terminals - Replace Terminal 700 - 1500 Terminals - Replace Logic Module
On	Blinking	Display Module Hardware Fault	400 and 600 Terminals - Replace Terminal 700 - 1500 Terminals- Replace Display Module

PanelView Plus 6 Terminal Component Anomalies 

Display Issues

Issue	Action
Dim/Unreadable Display	Check Brightness Setting Control Panel on Desktop: Display>Backlight FactoryTalk View ME Station Configuration Mode: Terminal Settings>Display>Display Intensity
Backlight Shutting Off/Unexpectedly Dimming	Check Screen Saver Setting Control Panel on Desktop: Display>ScreenSaver FactoryTalk View ME Station Configuration Mode: Terminal Settings>Display>Screen Saver

Touch Screen Issues

Issue	Action
Touch Screen Operating Incorrectly/Inaccurate Input and Dragging	Calibrate Your Touch Screen: Control Panel on Desktop: Touch Display Dialog Box>Calibration Tab FactoryTalk View ME Station Configuration Mode: Terminal Settings>Input Devices>Touch Screen> Calibration
Screen Cursor Not Visible	Verify the Cursor is Enabled: Control Panel on Desktop: Display>Advanced Tab FactoryTalk View ME Station Configuration Mode: Terminal Settings>Display>Cursor
Touch Screen Not Accepting Touch Input	Attach USB Mouse: Mouse Works but Touch Screen Does Not: Touch Driver or Screen is Nonfunctional Neither Mouse Nor Touch Screen Working: Application Issue

If the PanelView Plus 6 display lacks a touch screen, you may not have a touch screen display. Check the label on the terminal and the part number of the unit to verify. 

Please Note: When calibrating your touch screen, the process requires five (5) screen touches. If the touches are not satisfactory, more will be requested until calibration is successful. If the touch screen does not calibrate or continues to malfunction replace the touch screen display for PanelView Plus 6 700-1500 models. Replace the entire PanelView Plus 6 terminal for 400-600 models. 

Keyboard Issues

Issue	Action
Keyboard Operating Incorrectly	Reattach the USB keyboard, restart the terminal
Keyboard Rejecting Key Input	Check Keypad Input - If keypad works either the keyboard driver or keyboard stopped working. If neither the keypad nor the keyboard work, an application failure is likely
Keyboard is USB Composite Keyboard and Mouse	Simply use a standalone USB keyboard
USB Keyboard is Non-Operational	Replace the USB keyboard. Current keyboard may be noncompliant

Mouse Issues

Issue	Action
Mouse Operating Incorrectly	Reattach USB mouse, restart terminal
Cursor Not Visible/Mouse Settings Require Adjustment	Verify the Cursor is Enabled - Control Panel on Desktop: Display>Advanced Tab FactoryTalk View ME Station Configuration Mode: Terminal Settings>Display>Cursor Check Mouse Settings -  Control Panel on Desktop: Mouse Dialog Box FactoryTalk View ME Station Configuration Mode: Terminal Settings>Input Devices>Mouse
Mouse is Composite Device (Keyboard and Mouse)	Replace with standalone mouse
USB Mouse Non-Operational	Replace the USB mouse. Current mouse may be noncompliant

Reload PanelView Plus 6 Factory Settings

If your PanelView Plus 6 terminal failed a firmware update, you will need to reset the terminal to its factory settings. 

Re-Set Process:

1. Press/hold Default switch (located on the back of the logic module) and simultaneously press and release the Reset switch. 
2. Once you have released the Reset switch, release the Default switch. This will bring you to the maintenance menu. 
3. Select "Special BOOT Action - None"
4. Select "Special BOOT Action - Restore Factory Defaults" 
5. Select "Continue booting with selected options"
6. Press Enter on your keyboard. This will begin the default reset process

Repair Your PanelView Plus 6

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView Plus 6. Please click here for more information or to request a quote.