PanelView Plus 6 Incorrect Start-Up

If the PanelView Plus 6 terminal is not starting up correctly always check for adequate power first. Inadequate power can cause a variety of unpredictable behavior. Simply verify the PanelView Plus 6 terminal's power requirement in the specifications table. If the indicator lights do not turn on, either the power supply or the logic module has failed. It is also good practice to determine whether there have been any changes since the last startup. Determine what these are to see if they can be reversed.

Battery voltage, as well as processor and display temperatures, are indicative of other potential issues as well. Check the battery voltage, CPU and display temperatures from the PanelView Plus 6 terminal desktop or from the FactoyTalk View ME station configuration mode. If the voltage is below 2.75 volts DC, consider replacing the battery. Obstructed airflow in the chassis can cause the CPU and/or display to overheat. If the CPU temperature is above 95 degrees Celsius or the display temperature is above 55 degrees Celsius, try to moderate the ambient temperatures.

If you continue have start-up issues with your PanelView Plus 6 terminal, observe the splash screen for state messages and for the status or error codes. 

Please note: Power-on self-test errors are fatal and likely caused by failed hardware. 

Fatal firmware errors may be recoverable. Try re-installing the firmware, reset the terminal or factory defaults from the maintenance menu.

Watch Dog Reset (State: Fatal, Code: 02) -  Watch dog resets are typically caused by software failure. Simply watch for error repetition and take remedial action. 

PanelView Plus 6 Status Indicators

Power indicators are located on the front of the PanelView 6 Terminal; they communicate the system status. The green LED indicator lets the operator know the system is running and the display is on, whereas the red LED indicator shows that the system is running but the display is in screen saver mode. 

There are also two indicators on the back of the PanelView Plus 6 terminal, which help the operator identify operating issues. The Green Comm indicator reflects communication issues while the red Fault indicator reflects hardware faults. The table below helps identify potential problems if the terminal fails during startup. 

PanelView Plus 6 Terminal Component Anomalies 

If the PanelView Plus 6 display lacks a touch screen, you may not have a touch screen display. Check the label on the terminal and the part number of the unit to verify. 

Please Note: When calibrating your touch screen, the process requires five (5) screen touches. If the touches are not satisfactory, more will be requested until calibration is successful. If the touch screen does not calibrate or continues to malfunction replace the touch screen display for PanelView Plus 6 700-1500 models. Replace the entire PanelView Plus 6 terminal for 400-600 models. 

Reload PanelView Plus 6 Factory Settings

If your PanelView Plus 6 terminal failed a firmware update, you will need to reset the terminal to its factory settings. 

Re-Set Process:

1. Press/hold Default switch (located on the back of the logic module) and simultaneously press and release the Reset switch. 
2. Once you have released the Reset switch, release the Default switch. This will bring you to the maintenance menu. 
3. Select "Special BOOT Action - None"
4. Select "Special BOOT Action - Restore Factory Defaults" 
5. Select "Continue booting with selected options"
6. Press Enter on your keyboard. This will begin the default reset process

Repair Your PanelView Plus 6

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView Plus 6. Please click here for more information or to request a quote.